Junior Technician

6 days ago

Lincoln, Nebraska, United States Schrock Innovations, Inc. Full time $30,000 - $40,000 per year

Schrock Innovations is hiring a friendly, motivated Junior Technician to join our Lincoln Service Center team. This entry-level role is perfect for someone eager to learn and make a positive impact helping customers with technology.

What You'll Do:

  • Assist customers at the Service Center (walk-in, phone call, or a scheduled home visit)
  • Deliver quality customer service that makes the customer feel heard and supported
  • Diagnose and troubleshoot first-level technical support for hardware, software, and network issues, escalating complex issues to senior technicians
  • Help customers understand their devices and proactively suggest ways to improve their technology
  • Accurately document service events, including issue and resolution

What You'll Get:

  • Collaborative team environment
  • Career path for advancement - we promote from within
  • Real world experience with diverse tech challenges
  • Access to emerging technologies and tools to sharpen your skills
  • The chance to make a difference by helping customers feel confident with technology
  • Comprehensive benefits including medical, dental, and vision coverage, retirement plans, paid time off (PTO), and exclusive employee discounts

What We're Looking For:

  • Available to work a full-time schedule
  • A strong desire to solve problems and help others
  • Basic familiarity with computers, smartphones, and common operating systems (Windows, macOS, iOS, Android)
  • Excellent verbal and written communication skills
  • Valid driver's license to travel from the Service Center for home visits
  • Ability to lift up to 50 lbs and perform tasks that include standing, bending and kneeling

Why Join Us?

Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award-winning service. We're locally owned, customer-focused, and committed to growing our team from within. Many of our senior technicians started in entry-level roles just like this one. If you're ready to build a career in technology, we're ready to help you get there.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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