Clinical Training Manager

At TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values People, Culture and Growth are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.

JOB SUMMARY

TURN is seeking a seasoned Clinical Instructor Supervisor to lead the implementation and oversight of our clinical education programs. This role ensures consistent instructional quality, and effective training of both our clinical and non-clinical teams. The supervisor will diagnose performance gaps, implement sustainable training frameworks, and develop a repeatable playbook for excellence. This position blends hands-on curriculum support, coaching, compliance auditing, and program (L&D) development.

RESPONSIBILITIES

Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.

• Create training plans and training materials for all clinical and non-clinical disciplines (nursing, behavioral health, etc.).

• Conduct diagnostic review of clinical and non-clinical team training practices: evaluating performance, peer feedback, compliance with site requirements, and alignment with care standards.

• Design and implement improvements: standardized training modules, evaluation rubrics, and role expectations.

• Establish preventive controls: training audit protocols, dashboards, and compliance checklists for documentation.

• Create SOPs and training manual.

• Assist in managing LMS.

• Provide ongoing in-service training to support clinical and non-clinical skill development and professional growth.

• Monitor and support the quality and effectiveness of clinical services across programs.

• Handle PII/PHI when necessary, using least-privilege access, secure transfer, and masking where possible; follow HIPAA and internal policy.

• Maintain confidentiality of client care and adhere to ethical and legal standards.

• Other duties as assigned.

QUALIFICATIONS

• Master's degree and current active CA BBS license (MFT, LCSW, LPCC) in good standing.

• Must meet BBS requirements to serve as a clinical supervisor, including completion of required supervision training hours and ongoing continuing education in supervision.   

• Minimum two years of post-licensure clinical experience.

• Proven experience supervising clinical teams and implementing healthcare education programs.

• Deep understanding of clinical compliance (e.g., HIPAA, FERPA, accreditation standards).

• Strong project management and training development skills.

• Advanced Excel and data analysis capabilities; LMS or credentialing system experience a plus.

• Clear communicator and team leader able to manage timelines, deliver training, and ensure quality.

• Consulting mindset with ability to work independently and partner across departments.

• Valid CA driver's license and current auto insurance per contract requirements required.

• Experience providing mental health and/or substance use disorder services preferred.

• Demonstrated cultural competency.

• Proficiency in Microsoft Office and EHR software preferred.

• Ability to travel between sites and use standard office and telehealth equipment.

PHYSICAL REQUIREMENTS

These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.

☒ Seeing ☒ Hearing

☒ Speaking ☒ Stooping/Bending

☒ Working in cramped spaces ☒ Moving around facility

☒ Moving between offices/clients ☒ Driving – light errands

☐ Climbing ☒ Lifting/carrying heavy items   

☐ Driving – in the course of job duties ☐ Using hands/fingers

☐ Pushing/pulling/dragging items ☒ Standing for long periods

☒ Sitting for long periods ☐ Working outside/underground

OTHER DUTIES

This job description isn't a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions).