Night Audit

5 days ago

Stamford, Connecticut, United States The Lloyd Hotel Full time

ROLE RESPONSIBILITIES:

  • Responsible for the prompt, efficient, and courteous check in and check out of guests.
  • Ensure efficient communication with team members, vendors, and guests.
  • Maintain a welcoming attitude and respond to all service questions and requests.
  • Responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures.
  • Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.
  • Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
  • Ensuring your uniform, personal appearance, and communications are professional.
  • To take accountability for the total hotel operation during the overnight shift
  • Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
  • To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies
  • To be fully aware of all hotel services and facilities and be able to promote them whenever possible
  • To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
  • To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
  • To supervise and direct the activities of other hotel over night staff members
  • To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager
  • Be fully conversant and be able to operate all functions of the hotel's Property Management System
  • To ensure the professional handling of all late room and cancellation, no shows
  • To exchange and compile Occupancy Report for the chosen hotels within the vicinity
  • To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to "on call" Engineering Department
  • To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard
  • To maintain communication with the Front Office by recording all relevant information in EOS Report
  • To perform handover with AM Front Office Manager/Shift Leader
  • Ensure that all overnight reports are compiled and distributed accurately and on time
  • To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
  • To exhibit sound professional judgment, adhering to established hotel standards, when accepting any "walk-in" guests
  • To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
  • Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees
  • To be fully aware and adhere to Health Safety and Fire Procedures

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