IT Field Support Supervisor

Job Description And Duties
This advertisement is for an Information Technology Supervisor II position. Located at Wasco State Prison (WSP) i n the city of Wasco, Kern County.
Please indicate the position number on your application:
Some positions at CDCR Enterprise Information Services (EIS) are eligible for telework. This position requires local in-person duties to be performed. We can discuss further during the interview process. If telework is available to employees, it will be in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Do you want to apply your IT technical and management skills experience to make a difference in a correctional institutional setting? Are you an enthusiastic and motivated individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious leader who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.

Under general direction of the IT Manager I, the IT Supervisor II will perform lead functions within the Customer Service and Field Operations (CSFO). This position includes planning, implementing projects, executing new technologies into the environment, and daily IT support within the institution. The IT Supervisor II provides administrative direction to the IT Field Support Staff with assignments in terms of broadly defined mission and objectives. This position manages the problem resolution process within an Adult Institution, including; incident/service request process, escalation process, desktop support functions, and project management activities. Management functions include, but are not limited to, assigning and coordinating the work related to service disruptions and incidents, equipment installation, the enforcement of workstation standards, asset inventory management, problem management, reporting, and mobile (wireless) device administration as well as personnel related administration. Travel to institutions and after hours support of technical systems may be required due to operational needs.

Please visit our website to learn more about Enterprise Information Services .

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from or (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 3280.

Note : Main communication for this position will be through email. Please ensure you have a valid email address on your application.
CDCR employees are encouraged to use their existing CDCR email address on their applications.
Please see attached duty stataement.

You will find additional information about the job in the
Duty Statement
.

Working Conditions
Wasco State Prison opened in 1991 in Kern County. Wasco State Prison is a correctional facility located in Wasco California. It serves as a reception center which intakes, classifies, and diagnosis incarcerated individuals. Once the intake process is completed the incarcerated individuals are given their appropriate institution that hey will serve their time.

Some positions at CDCR Enterprise Information Services (EIS) are eligible for telework. This position requires local in-person duties to be performed. We can discuss further during the interview process. If telework is available to employees, it will be in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
This position is located in Kern County in the city of Wasco.

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details
Job Code #:
JC-500872

Position #(s):

Working Title:
IT Field Support Supervisor
Classification:
INFORMATION TECHNOLOGY SUPERVISOR II

$8, $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
1

Work Location:
Kern County

Telework:
In Office

Job Type:
Permanent, Full Time

Work Shift:
8:00AM - 4:00PM

Work Week:
Monday through Friday

Department Information
Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities.

CDCR/CCHCS values all team members. We work cooperatively to provide the highest level of health care possible to a diverse correctional population, which includes medical, dental, nursing, mental health, and pharmacy. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR/CCHCS mission.

Please visit our website to learn more about Enterprise Information Services .

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.

Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization.

For more information about E-Verify, you may go to www.e- .

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Experience providing excellent IT customer service

Excellent interpersonal skills and experience working effectively as part of a team

Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written determinations and proposed decisions.

Ability to learn and practice advanced troubleshooting of technological issues

Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders

Demonstrate ability to handle multiple priorities simultaneously and effectively

Exercise good judgement, work well under pressure, and meet deadlines

Demonstrate strong organizational and time management skills in a fast-paced environment

Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.

Working Knowledge and experience supporting on-site and remote customers with:

• Microsoft Active Directory
• Microsoft Operating System environment and Office 365
• Configuring, managing, and troubleshooting various hardware, software, and mobile devices
• Enterprise client/server network environment including wireless technology
• Mobile Device Management / Endpoint Management tools
• Computer imaging tools
• Remote desktop software (Microsoft Remote Desktop, Dameware, or other)
• Virtual Private Network and Virtual Desktop Infrastructure
• ServiceNow or other IT service management and ticketing tools

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

EIS Personnel Liaisons

DL-CDCR-EIS-Personnel-

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Office of Civil Rights

California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications *REQUIRED
In order to be considered for this position, you must submit a statement of qualifications (SOQ) in addition to the standard state application. If you do not submit SOQ, your application WILL NOT be considered. A notation or reference to other materials such as resume, or application cannot be a substitute for the SOQ. If you do not have the specific experience requested above, include examples of similar work experience that would demonstrate your ability or knowledge to perform the specific functions outlined in the questions. The SOQ also serves as documentation of each candidate's ability to present information clearly and concisely in writing. Your responses to the questions below must be submitted on a separate document and must be no longer than two pages in length for all questions, utilizing Arial 12-point font, with 1 inch margins. Each page must include your name and page number in the upper right hand corner of the page.

Respond to the following questions:

• As a supervisor of a small team, you will often be required to participate in technical tasks alongside your staff to get the job done. What do you feel are some of the benefits of this?
• Describe the approach you take to build partnerships with new coworkers, supervisors and reporting staff. Why do you feel this approach is succesful?

The following links can be used to guide you to complete the Statement of Qualification (SOQ) and Resume if you require assistance.

Statement Of Qualification, Desirable Qualifications And Supplemental Questionnaire Information
How to Write a Resume

Examination Information
To obtain list eligibility for the Information Technology Supervisor II, before applying for the position, you must first take and pass the Information Technology Supervisor II exam.

Exam Bulletin - Information Technology Supervisor II

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.