Concession Stand Attendant

Job Details
Job Location:    Duluth Entertainment Convention Center - Duluth, MN
Salary Range:    $ $17.00 Hourly

Description

Title

Concession Stand Attendant (All shifts, including DAY Shifts)

Hourly Wage

• Events with gratuities $13/hour + gratuities | average $17-$30 per hour
• Events without gratuities $17/hour

Job summary

Concession Stand Attendants use exceptional customer service skills and take orders, serve customer their food and beverage orders, and process payments using the point-of-sale system. The position is scheduled during sporting events, concerts, conventions, arts and entertainment, and any event that requires concession services.

Requirements and Competencies

• Ability to maintain effective and positive communication skills.
• Ability to ensure a high level of customer service.
• Ability to adapt to changes, delays, or unexpected events.
• Ability to move quickly throughout the facility to different event spaces.
• Ability to work at a fast pace.
• Ability to stand for long periods of time.
• Ability to work in spaces with fluctuating temperatures, from hot and humid to cold.
• Ability to resolve problems and manage difficult situations as needed.
• Ability to follow detailed instructions, either written or verbal.
• Excellent time management and organizational skills.
• Ability to work well in a team-oriented environment.

Preferred Education and Experience

• A minimum of one year of customer service experience in the food service industry.
• A minimum of one year of point of sale and cash handling experience.
• Experience using a point-of-sale system.
• Food Service experience.

Essential Functions

(Reasonable accommodations may be made for individuals with disabilities.)

• Serve customers from a clean and well-stocked concession stand.
• Be familiar with and able to discuss with customers the entire concessions menu and prices.
• Itemize totals for service using the point-of-sale system and process payments.
• Prepare food items such as popcorn, hot dogs, nachos, beverages and other concession stand items.
• Stock and replenish condiments.
• Work as a team to complete duties, for example, opening and closing procedures.
• Maintain the cleanliness of the concession stand and follow all safety and sanitation procedures and policies.
• Perform opening and closing duties, and required projects as directed by a supervisor.
• Perform stocking duties in the concession stands and commissary before and during events.
• Assist with maintaining all equipment and products in a neat, clean, and orderly manner, following appropriate procedures.
• Follow all health, safety, and sanitation protocols.
• Work productively and positively in a team-oriented environment.
• Attend all required employee meetings and trainings, virtually and in-person.

Schedule

Shifts vary according to staffing needs and to the event schedules, can be day shift and/or afternoons, evenings and/or weekend shifts, and may include some holidays. Availability for UMD Men's Hockey games during the season is essential. This position will average 10-20 hours per week.

Uniform

The required dress may fluctuate based on the events within the DECC.

Casual/Sport/Concert Events - The DECC will provide shirts with the DECC logo. Employees must provide jeans and comfortable footwear.

Formal Events - Business professional attire will be the standard, but there can be fluctuation based on event themes and tone. The DECC will provide required uniforms, such as shirts, and the employee must provide appropriate pants, such as black pants.

Supervisory Responsibilities

None

Work Environment

The majority of work will be performed indoors; some events will be held outdoors in different seasons. Many of the work areas will fluctuate from moderate to loud noise levels. The temperature in the work areas can fluctuate from extremely hot and humid degrees) to cold, such as outdoor winter weather in freezing temperatures.

Physical Demands

This position will require someone that is able to stand on their feet for many hours at a time, moving quickly to different places in the facility based on event needs. Often, multiple events are taking place at the same time, and there will be a lot of walking to the different event spaces.  The employee will need to use their hands frequently, and be able to see, hear, and speak often. This position will require bending and maneuvering, and the ability to move and lift to 50 pounds at times.

Additional Eligibility Requirements

• Must be 16 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.

Work Authorization/Security Clearance Requirements

The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).

The list of acceptable documents can be provided by Human Resources.

At-Will Employment

This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.

By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.

EEO Statement

The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

FLSA Classification

Non-Exempt

Type of Position

Part-Time

Type of Employment

At-Will

Department

Concessions

Reports to

Concession Manager, Front of House

Travel Required

No

Benefits:

• Free parking
• Employee wellbeing initiatives
• Monthly bus pass bus reimbursement program
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan
• Free Employee Assistance Program
• Paid Time Off
• More benefit details here:  Benefits HERE

What is the DECC?

The Duluth Entertainment Convention Center (DECC)  is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men's and Women's Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:

We host events, create experiences, and drive our regional economy.

Values:

• Hospitality
• Stewardship
• Fresh

Qualifications

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