Treasury Management Client Services Specialist

GENERAL DESCRIPTION:

The Treasury Management Client Services Specialist (TM CSS), will be very engaging and enjoy working directly with customers. He/She will be detail-oriented, well-organized, dependable, and open and eager to learn new things. He/She will enjoy problem-solving and finding solutions to customer-related issues and/or internal processes. He/She will be exceptional at customer follow-ups and enjoy working as part of a team on a wide array of products, services and projects to ensure client satisfaction and operational excellence.

As the daily point of contact between customers and internal teams, the TM CSS provides technical and transactional support while helping to strengthen client relationships. By delivering prompt and reliable service, the TM CSS directly contributes to client retention, referral growth, and the overall success of the Bank.

ESSENTIAL FUNCTIONS OF JOB:

Client Support & Relationship Management

1. Act as the primary point of contact for Treasury Management customers, managing inquiries and service requests with

professionalism, accuracy, and care.

2. Integral in ensuring clients have an exceptional experience when they need assistance and in their overall relationship with the

Bank.

3. Assist internal employees with questions about Treasury Management, in any capacity.

4. Demonstrate strong analytical and troubleshooting skills to identify problems, research root causes, and provide timely resolutions.

5. Identify opportunities to enhance service delivery and recommend process or product improvements.

6. Submit and track issues that arise, ensuring resolution.

7. Assist as backup for new customer implementations when needed.

Product Knowledge & Systems Expertise

8. Maintain working knowledge of Treasury Management and core banking systems such as Q2 and FIS platforms.

9. Assist clients with system access, file transmissions, and digital banking troubleshooting.

10. Stay informed of new product features, enhancements, security requirements, and industry best practices.

11. Support internal projects, conversions, and system upgrades to improve efficiency and customer experience.

Collaboration & Teamwork

12. Partner with Treasury Management Officers and lending teams to support cross-selling, client retention, and relationship strategy.

13. Share client insights and feedback to improve processes, training, and product offerings.

14. Engage in cross-training, internal projects, and team development initiatives.

15. All other services as requested by Supervisor
 

Requirements

REQUIRED SKILLS:

1. Must be proficient with 10-key (by touch); alpha/numeric data entry; spreadsheets, word processing, basic typing and excellent PC skills.

2. COMMUNICATION SKILLS: Ability to read, analyze and understand general business- and company-related articles and professional

journals; ability to speak effectively before groups of customers and/or employees. Must possess excellent interpersonal and customer service skills.

3. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume; ability to apply concepts such as fractions, ratios and proportions to practical situations.

4. CRITICAL THINKING SKILLS: Ability to solve practical problems and deal with a variety of known variables in situations where only

limited standardization exists; ability to utilize common sense understanding to carry out written, oral or diagrammed instructions; ability to deal with problems involving several known variables in situation of a routine nature.

5. SUPERVISION RECEIVED: Under general supervision where standard practice enables the employee to proceed alone on routine

work, referring any questionable cases or issues to direct supervisor.

6. PLANNING: Considerable responsibility regarding general assignments in planning time, method, manner and/or sequence of

performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. Must possess excellent organizational skills and attention to detail.

7. DECISION-MAKING: Performs work operations which permit frequent opportunity for decision-making of minor importance and frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele.

8. MENTAL DEMAND: Very close mental demand; operations requiring very close and continuous attention for control of operation

requiring a high degree of coordination or immediate response; intermittent direct thinking to determine or select the most applicable way of handling situations regarding the company's administration and operations; also determine or select material and equipment where highly variable sequences are involved. Must be able to work effectively while multi-tasking in a high-volume environment.

9. ANALYTICAL ABILITY / PROBLEM-SOLVING: Moderately structured; fairly broad activities using moderately structured procedures with only generally guided supervision; High order of analytical, interpretative and/or constructive thinking in varied situations. Ability to learn new products and services and apply that knowledge.

10. PUBLIC CONTACT: Regular contact with patrons where initiated by employees; involves furnishing and obtaining information and attempting to influence the decisions of those people contacted; contacts of considerable importance that failure to exercise proper judgment may result in important tangible or intangible losses to company.

11. EMPLOYEE CONTACT: Regular contact with co-workers within the department, office or enterprise, which will require coordination of effort generally in the normal course of performing duties; requires tact in discussing problems, presenting data and making recommendations.

12. ACCURACY: Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the

organizational component concerned; errors might possibly go undetected for a considerable amount of time, creating an inaccurate picture of an existing situation.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

While performing the essential functions of this job, this position is regularly required to sit or stand, talk or hear; required to reach with their hands and arms and occasionally walk, climb or balance; may occasionally lift, move, push or pull up to 10 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate.

REQUIRED EDUCATION and EXPERIENCE:

High school degree or GED equivalent; Knowledge of a specialized field (however required), such as basic accounting, computer, etc.; other specialized training, such as trade school or correspondence school, equal to two (2) years of college, plus three (3) years' related experience and/or training; or equivalent combination of education and hands-on experience.

REPORTING RELATIONSHIP:

This position reports directly to the Director, Treasury Management. The Director, Treasury Management reports directly to the Executive Vice President of Operations, who reports directly to the President/CEO of American National Bank & Trust.

DISCLAIMER:

This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced or delegated by Management to meet the business needs of the organization. This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify job descriptions, policies or any other procedural document at any time, for any reason, with or without prior notice.

"ANB&T is an Equal Employment Opportunity / Disability / Protected Veteran Status Employer"