Front Office Specialist

6 days ago

Houston, Texas, United States Monarch Family Services Full time

TITLE: Front Office Specialist

FUNCTION: Front office specialist is a professional who handles the administrative and clerical tasks of the organization, such as greeting clients/visitors, answering phones, and scheduling.

LOCATION: Office-3730 Kirby Dr. 904, Houston, TX 77098

SUPERVISOR: Ana Perez - Business Office/Scheduling Manager

QUALIFICATIONS:

  • High School diploma or equivalent required.
  • One year of office experience preferred. Bilingual(English/Spanish).
  • Must be able to multitask in busy or high-volume situations.
  • Good written and verbal communication skills required.
  • Able to read, understand, and follow oral and written instructions.
  • Impeccable client relations; proficiency in basic computer software.

SALARY: $15.50 –$17.50 hourly

KEY SKILLS:

  • Communication skills: Clear verbal and written communication to interact with clients  and colleagues effectively. 
  • Customer service: Providing a positive and helpful experience for all clients. 
  • Problem-solving: Identifying and resolving issues quickly and efficiently. 
  • Time management: Prioritizing tasks and managing schedules effectively. 
  • Multitasking: Handling multiple responsibilities simultaneously. 
  • Attention to detail: Ensuring accuracy in all tasks. 
  • Scheduling: Making appointments and managing calendars. 
  • Computer proficiency: Familiarity with basic office software and systems. 
  • Interpersonal skills: Building rapport and interacting positively with diverse individuals. 
  • Professional appearance: Maintaining a neat and polished image. 

RESPONSIBILITIES:

Client Service:

  • Check in and greet clients in a pleasant, and professional manner upon arrival.
  • Answer client inquiries in a polite, yet professional manner.
  • Resolve any problems or issues that a client may have.
  • Disclose the following office policies: cancelation notices and no-show fees.

Call Management:

  • Answer all phone calls in a punctual and professional manner while meeting the call targets as set by management. Calls cannot be missed.
  • Check voicemail messages, make sure to obtain complete information before routing the call.
  • Call in appointment reminders for all providers.

Administrative tasks:

  • Receive packages and ensure they are attended to and distributed to the appropriate person.
  • Refill office supplies
  • Keep client files organized and confidential.
  • Scanning insurance cards and IDs for all new clients
  • Ensure all clients are completing intake forms
  • Collecting copays and/or balances due
  • Review cancellations, double bookings, or changes in schedule

Collaboration and Teamwork:

  • Work well with fellow employees.
  • Ensure there is someone there to cover for you when leaving your desk.

Tidiness

  • Maintaining a clean reception area throughout the day
  • Maintaining and Stocking coffee area daily

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