Recreation Services Representative

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

Application Deadline

Applications for this position are accepted on a rolling basis and this posting may close at any time. Please submit your application as soon as possible to ensure consideration.

What We Offer

This is an on-call position, which means it is a part-time, hourly role. The payrate for this position is $19.54/hour and is eligible to enroll in the City and County of Denver's 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules. This position will work no more than 39 hours per week.

Location

In this position you can expect to work on site at a recreation center operated by the City and County of Denver's Department of Parks and Recreation. Click here to

review a list of Denver's 30 recreation centers

and

find one near you

Please note that hiring needs can vary between recreation centers based on business needs and hours of operations. Not all recreation centers may be hiring. While location preferences are considered, they are not guaranteed.

What You'll Do

The City and County of Denver's

Department of Parks and Recreation

(DPR) is dedicated to customer service and enhancing the health of residents and the environment through innovative programs and safe, beautiful, and sustainable places. Through the operation of 30 recreation centers across Denver, DPR can offer affordable facilities, programs, and activities to residents and visitors year-round. Recreation centers offer several organized classes including, but not limited to, aquatics, arts and crafts, cultural and social activities, fitness and sports, health, special events, tours, and more. Activities are organized for children, youth, adults, people with disabilities, and active older adults for maximum enjoyment by all of Denver's diverse communities.

Recreation Services Representatives are an integral part of delivering top-notch services to visitors of Denver's network of recreation centers. As such, these positions will utilize their people skills and solution-driven enthusiasm to understand and exceed customer expectations. Recreation Services Representatives provide leadership for the Front Desk Team by coaching Recreation Assistants, sharing knowledge of DPR programs and services, and resolving various customer-related issues.

As a Recreation Services Representative, you will:

• Greet and communicate with recreation center guests using the F.A.C.E. philosophy (Friendly, Attentive, Consistent, Empowered) regarding recreation services and activities
• Utilize a point-of-sale system to process membership and program sales, refunds, transfers, activity registrations, and similar transactions
• Provide guests with information regarding membership and activity registrations; explain options and answer questions in-person and over the phone
• Handle difficult, sensitive, and escalated guest relations issues and act to resolve them
• Maintain a clean and well-organized front desk, monitor and clean equipment for checkout, maintain and stock appropriate forms, flyers, and documents for front desk operations
• Monitor guest adherence to facility rules and guidelines and report disruptive behavior to appropriate staff members
• Manage emergency situations such as evacuations, medical emergencies, suspicious activity, or other unexpected situations
• Maintain various records such as inventory, activity reports, receipts, memberships, reservations, and activity rosters
• Follow established procedures and guidelines to open and/or close the Recreation Center
• Attend agency-required customer service and ActiveNet training, provided at no cost
• Perform other related duties as assigned

What You'll Bring

Recreation Services Representatives are often the first impression of a DPR recreation center for visitors. We are seeking staff members who have a passion for customer service, enjoy helping others, and can seek out opportunities to contribute to the success of a busy work environment. Recreation Services Representatives are comfortable delivering information to customers both in-person and over the phone. As a Recreation Services Representative, you will exemplify DPR's dedication to customer service and enriching the lives of visitors through high-quality service delivery and creating safe, inclusive, and supportive recreation environments.

Our ideal candidate will have:

• Customer service-related experience
• Cash handling experience, including the use of a point-of-sale (POS) system to conduct transactions
• Availability to work a flexible schedule, including early mornings, evenings, and weekends
• An ability to work with a diverse group of customers, including youth
• Prior experience working in recreation and with youth
• Bilingual skills (preferred)

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: One (1) year of customer service work in recreation, retail, hospitality or other related industry.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
• Licensure/Certifications: Requires certification in CPR and First Aid within six (6) months of date of hire. Licenses and certifications must be kept current as a condition of continued employment.

About Everything Else

Job Profile

CC2908 Recreation Services Representative

To view the full job profile including position specifications, physical demands, and probationary period, click

here

.

Position Type

Oncall

Position Salary Range

$ $25.77

Target Pay

$19.54/hour

Agency

Parks and Recreation

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact

with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click

here

for English or

here

for Spanish.