Customer Service Representative

5 days ago

San Diego, California, United States Kellems Plumbing Full time

About Us

We are a growing plumbing company built on quality service, honesty, and reliability. With a strong reputation in the community and a dedicated team of technicians, we are looking to add a highly organized and experienced office professional to help us manage daily operations, support our field staff, and provide excellent customer service.

Position Overview

We are seeking a Customer Service Representative with plumbing industry experience and strong knowledge of Service Titan. This role is critical to keeping our office running smoothly—handling incoming calls, scheduling jobs, dispatching technicians, and keeping track of workflow in real time. If you are detail-oriented, dependable, and enjoy working in a fast-paced environment, we'd love to meet you.

Responsibilities

  • Answer incoming customer calls and emails in a professional, friendly manner.
  • Schedule service appointments and manage the daily dispatch of technicians.
  • Enter, update, and track jobs through Service Titan(required).
  • Coordinate with field staff to ensure jobs are completed on time and correctly.
  • Maintain organized records of work orders, invoices, and payments.
  • Follow up with customers after service to ensure satisfaction.
  • Provide administrative support such as data entry, filing, and office management.

REQUIRMENTS

  • 1-2+ years experience working in a plumbing office is REQUIRED.
  • Proficiency with Service Titan or any other plumbing systems(scheduling, dispatch, billing, reporting).
  • Strong communication and multitasking skills.
  • Ability to work independently and handle a busy workflow.
  • Positive attitude and customer-first mindset.
  • Familiarity with local plumbing industry practices.
  • Experience supporting a field service team of 5+ technicians.

Preferred Skills

  • Bilingual English/Spanish is a plus (not required).

Schedule & Compensation

  • Full-time or part time, in-office position.
  • Competitive hourly rate ($22 – $28/hr depending on experience) + performance bonuses.
  • Paid time off and growth opportunities as the company expands.

How to Apply

If you have the experience and are ready to be part of a growing team, apply now with your resume and a brief cover letter highlighting your ServiceTitan background and prior office experience.

Job Type: Part-Time or Full-time

Pay: $ $28.00 per hour

Expected hours: 20-40 per week

Benefits:

  • Health insurance

Application Question(s):

  • How many years experience do you have in the plumbing industry as a customer service rep?

Shift availability:

  • Day Shift (Required)

Work Location: In person

Job Type: Full-time

Pay: $ $28.00 per hour

Work Location: In person

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