Care Coordination Specialist

Are you interested in joining a fun team of diverse clinicians and individuals who are passionate about providing quality and effective mental health services in-person and through telehealth? Are you looking for schedule flexibility and a better work/life balance?? Look no further. Come join us at TruTherapy

Our company

We are proud of the company culture we've built as we've grown over the past 7 years to make TruTherapy a place that people love to come to work at every day. At TruTherapy, we see every day as a chance to create a positive impact for our clients and team members. We have a diverse team at TruTherapy. Whether you're looking to start your career or grow an existing one, you will find a great work/life balance here. Although we take client treatment very seriously, we believe that work should be fun too Company outings, catered lunches, group contests, and games are a few exciting things you can look forward to while working at TruTherapy.

About the position

We are looking for a full-time Care Coordination Specialist to join our front office team. This is a hybrid role focused on case management, patient accounts, billing support, scheduling, and community outreach. The ideal candidate is someone who is organized, proactive, and enjoys both client interaction and behind-the-scenes coordination work. This position also serves as backup support for the front desk when needed.

Schedule: Monday–Thursday, 8:30 AM – 12:30 PM and 1:30 PM – 6:30 PM (1-hour lunch break); Friday, 8:00 AM – 12:00 PM.

A few job functions you can expect from this position:

• Providing case management support such as coordinating care and connecting clients to resources
• Managing patient accounts, collecting payments, and reviewing outstanding balances
• Scheduling therapy, psychiatry, and group appointments
• Communicating with referral sources, community partners, schools, and outside providers
• Supporting community outreach and relationship building with local agencies
• Assisting the billing team with verifying insurance eligibility, checking benefits, collecting patient payments
• Serving as back-up for check-in/check-out coverage as needed

Requirements:

• Minimum 2 years of billing experience in a healthcare setting
• Experience with verifying insurance eligibility, submitting claims, and working accounts receivable (AR)

Skills Needed:

• Strong communication and de-escalation skills, especially when discussing billing and account concerns with clients
• Outgoing and personable demeanor for developing relationships with community resources and providers
• Comfortable discussing insurance billing and financial responsibilities with clients
• Sensitivity to client needs and a willingness to go above and beyond to support them—whether that means resolving their concern directly or helping them connect to the right resource
• A team-first mindset and the ability to pitch in wherever needed to support smooth operations and client satisfaction
• Familiarity with CPT codes and general medical billing practices
• Ability to multi-task, prioritize duties, and maintain professionalism in a fast-paced environment
• Proficient with EHR systems, multi-line phones, texting systems, Microsoft Word, and Excel

************** BENEFITS **************

Some of the many perks we offer at TruTherapy include 401K matching, paid holidays (including the employee's birthday because we never miss an opportunity to celebrate you), and paid time off.

Apply now

If you are interested in applying for an care coordination specialist position at TruTherapy, please submit your resume. For the quickest response time, please feel free to send us a message on Indeed with any questions.

Job Type: Full-time

Pay: $ $19.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Kindly confirm whether the schedule, Monday-Thursday 8:30 AM-1:30PM (lunch) 2:30PM-6:30PM and Friday 8AM-12PM, is suitable for you on a long-term basis. Please note that, due to operational requirements, the schedule will be fixed and cannot be adjusted at a later date.

Experience:

• Medical scheduling: 2 years (Required)

Work Location: In person