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Client Care Service Coordinator

2 weeks ago

West Palm Beach, Florida, United States Schumacher Automotive Group Full time

Description
Description
Schumacher Automotive Group in North Palm Beach is seeking a Full-Time Service Coordinator Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The
Client Care Service Coordinator
responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.

Essential Job Responsibilities

  • Handle incoming calls, schedule service appointments and take messages for the Service Team in a courteous and timely manner.
  • Work with Client Center Schedulers as needed.
  • Notify customers when vehicles are ready for pickup.
  • Occasionally call customers when service to their vehicles is due.
  • Walk short distances repeatedly throughout the day to assist clients, staff, and visitors.
  • Follow up with clients to confirm or reschedule appointments as needed.
  • Maintain accurate and organized client records in the dealership database.
  • Issue loan rental contracts for customers as assigned by management.
  • Check in and close rental/loan contracts for customers.
  • Move vehicles for customer loan/rentals as directed by management and in accordance with dealership standards.
  • Perform walk around before delivery and upon return of the vehicle loan/rental for and by customers; document any damage incurred in the vehicle.
  • Other duties as assigned by Management.

Education And Requirements

  • High School diploma or equivalent.
  • 1+ years experience in a fast paced customer service environment.
  • Proficient computer skills; experience using word, excel and other MS products.
  • Excellent communicator to support relationships with all staff, clients, visitors.
  • Must be available to work Weekdays and Saturdays.
  • Experience in CDK Software highly preferred.
  • Must be able to read/write and speak English and Spanish proficiently.
  • Must have reliable transportation on a daily basis.