Customer Service Representative

2 days ago

Los Angeles, California, United States JC Sales Full time

The Customer Service Representative will be responsible for answering incoming calls and directing them to the appropriate personnel.

Essential Duties and Responsibilities include the following:

  • Investigate and handle all customer inquiries regarding shipments, products, and complaints
  • Perform data entry and cash handling and relative notes
  • Investigates and resolves customer problems with deliveries
  • Make changes to or cancel orders/backorders
  • Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Initiate file maintenance for corrections to computer's customer file
  • Fill out forms, determine changes for service requested
  • Solicit sale of new or additional products
  • Handle customer complaints in a professional manner
  • Obtain customer feedback information
  • Enters new customer data and other sales data for current customers into computer database
  • Learn product selection to increase product knowledge and company offerings (different types, category location, etc.)
  • Maintain assigned work areas to ensure a presentable appearance for customers
  • Any other duty as assigned by your supervisor

Qualifications:

  • Bilingual in English and Korean is required
  • Associate degree (A.A.) or equivalent; or 6 months to 1 year of related experience/training; or a combination of education and experience
  • Able to read and write simple instructions and correspondence; effectively communicate in one-on-one and small group settings
  • Able to perform basic math, including fractions, decimals, percentages, and interpret bar graphs
  • Able to follow clear written or verbal instructions and solve basic problems with limited variables in routine situations
  • Successful performance requires knowledge of contact management, database, spreadsheet, and word processing software

Job Type: Full-time

Pay: $ $30.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Education:

  • Associate (Required)

Language:

  • Korean (Required)

Ability to Commute:

  • Vernon, CA Required)

Work Location: In person

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