Customer Success Associate

2 weeks ago

Dallas, Texas, United States EHS Insight Full time

EHS Software Customer Success Associate

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package. Say goodbye to cubicles and commuting, as we provide a modern work setup that prioritizes flexibility and convenience.

By joining our team, you will have the opportunity to contribute to a safer, healthier, and more sustainable future. Apply now and help us make a difference with EHS Insight.

Job Summary: Customer Success Associate

Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service. Your strong work ethic, communication skills, and ability to work independently and collaboratively are crucial to excelling in this position.

Responsibilities

In this role you will:

  • Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
  • Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
  • Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
  • Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
  • Inform customers of new software features and functionality that will benefit them.
  • Work independently to learn the software, domain knowledge and understand customer problems.
  • Demonstrate learning of the software and environmental, health and safety domain knowledge.
  • Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
  • Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Qualifications

  • Bachelor's Degree is preferred.
  • Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
  • 3-5 years of experience working in Customer Success in a technology field.
  • Environmental, Health, and Safety industry knowledge and experience a plus
  • Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
  • Excellent communication skills including active listening.
  • Strong self-motivation and organizational skills.
  • Exceptional problem-solving ability.

Benefits

  • Unlimited PTO
  • Excellent health benefits
  • Dental and Vision
  • 401(k) and employer match
  • Work from home 100% remote

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