Night Auditor

3 days ago

Austin, Texas, United States Hampton Inn Home2 Suites Austin East Full time

ABOUT HAMPTON INN / HOME2 SUITES EAST AUSTIN

The Hampton Inn / Home2 Suites East Austin, managed by Vista Host Management & Development Company, offers dual-brand hospitality in a vibrant part of Austin, Texas. Just minutes from downtown Austin, the hotel provides easy access to cultural attractions, live music venues, and tech hubs. With 200+ rooms, guests can enjoy complimentary breakfast, an outdoor pool, and modern amenities suitable for both leisure and extended stays.

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

The Night Auditor role is best suited for someone who:

  • Enjoys working independently during night hours and has strong problem-solving skills.
  • Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
  • Is capable of providing excellent customer service while managing various front desk duties.
  • Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

  • Competitive hourly pay with opportunities for performance-based incentives.
  • Vacation / Sick / Bereavement / Holiday Pay.
  • Health/Vision/Dental Insurance.
  • 401k.
  • Life / STD Insurance.
  • Employee Discounts (Brand Hotels & Company Hotels).
  • Free, Third-Party Employee Assistance Program (personal and professional).
  • Opportunities for growth within Vista Host's expanding portfolio.

DUTIES AND RESPONSIBILITIES

  • Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
  • Perform quality assurance (QA) requirements for the front desk department.
  • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
  • Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
  • Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
  • Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
  • Conduct the property management night audit system, closing the current business day and opening the new day.
  • Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
  • Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
  • Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

Must be able to communicate effectively in English, both written and verbally.

Must be able to stand for extended periods.

Must be able to lift up to 20 lbs.

Strong attention to detail and the ability to manage financial transactions accurately.

Willingness to work night shifts, including weekends and holidays.

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