Field Lead

About Hawx

Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.

Job Summary

We are seeking to hire a talented Field Lead to work out of our local Service Center. As a Hawx Field Lead, you will exemplify high performance and set the pace for the Team you're on by performing pest management services throughout the year. In addition, you will be responsible for assisting the General Manager as needed to support the Team. In this capacity, you must be prepared to "flex up" during the company's busy season to manage part of the Team, if needed. 

DETAILS

• Full-time position
• Work travel required
• $50,000 - $60,000 a year

Requirements

Responsibilities

• Perform efficient routes individually and with the highest level of customer service, professionalism and efficiency
• Assist General Manager in providing feedback and coaching Service Pros.
• Follow up with the completion of sold work to ensure customer satisfaction
• Support and train Service Pros on handling customer concerns.
• Perform Ride-along Trainings with New Hires and other Team Members.
• Assist in holding Team Meetings.
• Assist the General Manager in making sure that employees fully complete their Foundational Training, Micro-trainings, and all other training.
• Maintain and care for company equipment.
• Address and alleviate customer concerns and pest related issues.
• Exemplify safe performance of job duties and adherence to safety policies and procedures.
• Read and interpret pesticide labels to correctly mix products based on areas measured and quantities.
• Support General Manager in ensuring that all incidents and near misses are reported accurately.
• Reinforce a culture of safety within the team.

Qualifications

TRAITS 

• Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
• People Person: Keeps things positive and gets energy from people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with frontline team members. Enjoys working cross-functionally with Sales teams and knows how to relate to and work with them.
• Coaching: Leads by example and understands when and how to coach and provide feedback.

SKILLS

• Top Performance: Sets the bar for the team in service quality and route efficiency.
• Effective Communication: Works well with team members of any skill level to level up their performance and has the ability to onboard and train new hires.
• Technical Expertise: Has a solid understanding of the pest control field and the technical aspects of the job being performed by frontline employees. Field Leads must understand protocols, application techniques, products, equipment and other tools that are used on a day to day basis so they can train and coach to a high standard.
• Safety, Risk Assessment, and Compliance: Understands relevant regulatory requirements, risk assessment methodologies, safety programs, and compliance standards.

EXPERIENCE & OTHER REQUIREMENTS

• 1-2 years of management experience, preferably in a residential pest control market, with responsibilities related to coaching and developing frontline team members.
• Must have and maintain any required state licenses/certifications.
• Must be 21 years or older with a valid driver's license.
• Must pass required background check and drug screening.
• Ability to lift a minimum of 50 lbs.

Benefits

• Medical, dental, vision, life insurance  
• 401K with company match
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability 

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.