Associate Practice Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Assoc Mgr, Practice Mgt

Role Description

The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.

Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis. 

Check out this pamphlet for a sneak peek into the life of an Oak Street Practice Manager

Core Responsibilities

Staff Management and Development

• Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+

• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times

Clinic Operations

• Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed

• Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed

• Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics

• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows

• Ensure our patient scheduling processes are executed efficiently

• Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.

• Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows 

Leadership and Community Engagement

• Partner with the Center Medical Director and Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Other duties as assigned

This role reports to the Regional Director of Operations or Regional Vice President (depending on location) and has an opportunity for advancement.

What we're looking for

We're looking for motivated, experienced leaders with:

Required:

• 2 or more years of experience in a supervisory role

• Ability to work flexible hours as needed, with occasional evenings 

• Proficient PC skills

• US work authorization

• Someone who embodies being "Oaky"

Strongly Preferred:

• Bachelor's or Master's Degree in a related field

• 5 or more years of experience in a supervisory role within a clinical setting

• Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve

• Experience successfully driving teams towards achievement of metrics

Preferred

• Experience with Google Suite 

Other Skills

• A passion for mentorship and team development

• Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

• A flexible and positive attitude, including being comfortable with ambiguity 

• A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities 

• Impeccable judgment and maturity

• A supportive attitude toward our patient population of older adults

• Able to handle confidential information with discretion

What does being "Oaky" look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined 

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.