Revenue Management Support Agent

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an experienced Revenue Management Support Agent to fill this hybrid role which is based out of our Seattle office. In this critical role you'll be responsible for building, auditing, and maintaining various areas of our POLAR reservations system including voyages and all voyage components, system files, fare tables, pay/penalty records, important notifications, Taxes, Fees and Port Expenses (TF&PE), promotions and all promotion components, air tables, air discounts, Tour Definitions (TDEFs), agencies and all agency components.

You'll review strategic pricing files, itineraries, promotional action plans, and other miscellaneous requests to load data into POLAR for accuracy, adherence to brand policies and SOX guidelines, and ensure proper support of POLAR/Global Distribution System (GDS)/Web functionality and limitations. You'll also take inbound calls and respond to e-mails in department inboxes, troubleshoot reported system errors, and test bug fixes and new functionality.

Finally, you'll coordinate and manage product build timelines and effectively communicate expectations and deadlines to all teams involved. This includes tracking progress and communicating any potential delays to management and following up if necessary to ensure successful completion.

Here's a summary of what Holland America Line is looking for in its Agent, Revenue Management Support. Is this you?

Responsibilities

• Build and audit voyage, promotion, and agency data in POLAR to support product load, major sales initiatives, and general maintenance.
• Maintain the shared promotional inbox by reviewing, building, and auditing action plans and properly retaining proofs.
• Maintain the shared agency inbox by processing requests, responding to inquiries, and properly retaining proofs.
• Maintain shared documents, reference materials, and user guides.
• Utilize Power BI reporting to perform light analysis of relevant POLAR data.
• Work on special projects as assigned by Lead or Manager.
• Perform systems testing for bug fixes and new functionality.
• Service inbound calls from travel advisors and call center agents. Additional duties as assigned.

Requirements

• High School diploma or GED.
• Minimum 6 months reservations experience (internal only).
• Knowledge of POLAR Reservation System preferred.
• Microsoft Excel skills preferred.
• Strong organizational skills.
• Strong attention to detail.
• Excellent written oral and communications skills.
• Ability to work well with individuals at all skill levels.
• Ability to multi-task efficiently and complete work within time constraints.
• Must be legally authorized to work in the United States.  Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that this is a hybrid position based in Seattle, WA. Candidates must be comfortable coming into the office 3 days/week (Tuesday-Thursday).

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 
• Base Hourly Range: $16.83-$22.69. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: 

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA) 

Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact 

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