Receptionist

Title: Receptionist

State Role Title: Admin and Office Spec II

Hiring Range: $30,510 to commensurate with experience.

Pay Band: 2

Agency: Dept Behavioral Health/Develop

Location: Va Center for Behavioral Rehab

Agency Website:

Recruitment Type: General Public - G

Job Duties

Front Entry Control

• Maintain a professional and courteous demeanor at all times.
• Read and understand the Resident Visitation Facility Instruction.
• Be familiar with all visitation rules and enforce them accordingly.
• Ensure all visitors are appropriately dressed prior to entering the visitation room.
• Distribute duress badges, visitor identification cards, and temporary identification cards.
• Observe and control entrance and exit of pedestrian traffic into and exiting the facility.
• Record the entry and exit of all visitors and contractors in the Resident Management System (RMS).
• Record all tools entering/exiting the facility.
• Report any lost or missing tools to a Facility Manager.
• Report any incidents per policy.
• Register all employee vehicles.

Communicate any coverage needs with supervisor and required departments.

Office Services Support

• Answer the multi-line phone professionally.
• Transfer calls to the appropriate department.
• Provide excellent customer service to internal and external entities.
• Assist the Unit Secretaries as needed.
• Monitors the use of staff lockers.

Assist with internal and external mail distribution.

Behavioral Redirection & Behavioral Management

• Use Therapeutic Options techniques to support and assist residents.

Properly operate a state vehicle.

Minimum Qualifications

High school graduation or equivalent combination training and experience.

Experience in an employment setting in typing and current office equipment and systems such as personal computer and software including Microsoft Office, Outlook, Excel, Word and PowerPoint which are currently being used required.

Experience handling multiple phone calls for various departments, or switchboard experience required.

Additional Considerations

Experience with a forensic population preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

All applicants are subject to an extensive background investigation and pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; Department of Social Services/Child Protective Services check; employment verification; and verification of education (relevant to employment).

Under Virginia Code §§ and , the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific ("barrier") crimes or persons who may be the subject of pending ("barrier") charges (Go to the code section to see barrier crimes and related information).

Please provide all relevant work experience. In describing your relevant experience, please be clear and specific. We will not make assumptions regarding your experience.

This position is open until filled; however, applications/resumes will begin to be reviewed within five (5) days of the date of this posting.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the American with Disabilities Act. If you are a person with a disability and desire assistance or accommodation, please notify Human Resources at during business hours, 8:00 a.m. to 4:30 p.m.

VCBR offers a comprehensive benefit package to include your choice of health plan, paid life insurance and retirement plans, discounts, employee referral programs, 12 paid holidays, annual, family personal and sick leave.

VCBR is a tobacco-free, smoke-free work environment.

VCBR is a Virginia Values Veterans (V3) certified employer, that provides hiring preference to qualified veterans and service members. We highly encourage veterans, and active members of the Virginia National Guard and/or U.S. Military Reserve members to apply, and to respond accordingly on the state application.

Virginia Center for Behavioral Rehabilitation (VCBR) is an Equal Opportunity Employer. Employment opportunities are open to all applicants regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability. Minorities, individuals with disabilities, veterans, and people with National Service experience are encourage to apply. EEO/AA/TTY.

Contact Information

Name: Samuel Maddox

Phone:

Email:

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer