Server Support Specialist

3 weeks ago

La Vergne, Tennessee, United States eTeam Full time

Job Description:

Key Responsibilities:

  • Server Installation & Configuration:
    Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
  • Hardware Maintenance:
    Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
  • Troubleshooting & Repairs:
    Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
  • Performance Optimization:
    Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
  • System Updates & Patches:
    Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
  • Integration Support:
    Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
  • Documentation & Reporting:
    Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
  • Collaboration:
    Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
  • Data Center Operations:
    Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.

Required Skills and Qualifications:

  • Required 5 years of experience in IT support, Troubleshooting etc.
  • Bachelor's degree/High School Diploma.
  • Proven experience working with servers or similar high-performance computing hardware.
  • Understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
  • Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).

Preferred Qualifications:

  • Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
  • Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
  • Knowledge of server management frameworks like IPMI, iLO, or similar.
  • IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
  • Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

Additional Information:

Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.

Ability to bend, stoop, crawl, kneel, crouch, reach,
stand for long periods
, and move about production and warehouse facilities.

The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.

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