BON 25-29 Program Specialist I or II-Records Management and Support Services

BON 25-29 Program Specialist I or II-Records Management and Support Services Organization: TEXAS BOARD OF NURSING

Primary Location: Texas-AustinWork Locations: Austin Main HQ 1801 Congress Avenue Suite Austin 78701

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

Travel: No

State Job Code: 1570

Salary Admin Plan: B

Grade: 17 B18

Salary (Pay Basis): 3, , Monthly)

Number of Openings: 2

Overtime Status: Non-exempt

Job Posting: Jan 8, 2026, 8:21:09 AM

Closing Date: Jan 22, 2026, 11:59:00 PM

Description

NOTE: The successful applicant may be offered either a Program Specialist I or Program Specialist II position based on knowledge, experience, and qualifications.

I. Title:Program Specialist I – Records & Support Services (1570, B17)

Division: Operations

Department: Records Management & Support Services (RMSS)

Supervisor: Program Supervisor

II. GENERAL DESCRIPTION:

Performs routine (journey-level) data management and records support work. Work involves reviewing, entering, and aligning criminal background check records, scanning, uploading, and maintaining records to ensure compliance with agency policies and the State records retention requirements. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

III. QUALIFICATIONS:

A. Personal

1. High degree of professional integrity

2. Self-reliant and uses independent judgement.

3. Motivates to accomplish assigned tasks efficiently and effectively.

4. Appropriate manner and conduct.

5. Highly organized and able to prioritize.

6. Honesty.

7. Communicates respectfully and effectively with co-workers and the public.

8. Objective Attitude.

9. Flexible and able to adjust to change.

B. Education

• Graduation from a standard senior high school or equivalent; two years of college preferred.
• A minimum of four years' experience with personal computers and word processing software.
• Experience using Laserfiche.

C. Knowledge, Skills and Abilities

1. Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.

2. Ability to communicate effectively both orally and in writing.

3. Ability to engage in a collaborative, results-oriented team environment.

4. Knowledge of departmental organization.

5. Knowledge of appropriate office techniques, equipment, and procedures.

6. A desire to self-reflect, give/receive feedback and continuously improve.

7. Ability to establish and maintain effective working relationships with Supervisor and other agency staff.

8. Skill in critical thinking.

9. Ability to apply policies and procedures.

IV. WORK SUPERVISED BY:Program Supervisor

V. Essential Functions:

Data Integrity and Processing

1. Performs criminal background check (CBC) data alignment with internal and external systems.

2. May process and maintain electronic records including scanning, uploading, indexing, and auditing record accuracy in Laserfiche.

3. Troubleshoots criminal background check issues impacting Licensing processes.

4. Communicates operational data issues through proper department channels.

5. Understands and clearly interprets policies and procedures regarding database requirements and processes to other staff and public.

6. Maintains and supports open communication to promote teamwork in accomplishing department functions.

7. Provides assistance to agency staff and outside agencies on a variety of matters related to records and information alignment.

VI. Conditions of Employment

• Refer to Human Resource Manual.
• This position is nonexempt from the Fair Labor Standards Act.
• Prolonged periods of sitting and computer use required.
• Work is performed in a standard office environment.

I. Title:Program Specialist II – Records & Support Services (1571, B18)

Division: Operations

Department: Records Management & Support Services (RMSS)

Supervisor: Program Supervisor

II. GENERAL DESCRIPTION:

Performs moderately complex (journey-level) records and data integrity work, including investigation and resolution of system alignment issues between state and federal databases. Conducts record compliance audits and assists with escalations involving Compact and SpeedMemo requests. Guides and supports Program Specialist I staff and assists with quality assurance. Works under general supervision with moderate latitude for independent judgment.

III.QUALIFICATIONS:

A. Personal

1. High degree of professional integrity

2. Self-reliant and uses independent judgement.

3. Motivates to accomplish assigned tasks efficiently and effectively.

4. Appropriate manner and conduct.

5. Highly organized and able to prioritize.

6. Honesty.

7. Communicates respectfully and effectively with co-workers and the public.

8. Objective Attitude.

9. Flexible and able to adjust to change.

B. Education & Experience

• Graduation from a standard senior high school or equivalent; two years of college preferred.
• A minimum of six years' experience with personal computers and word processing software.
• Experience using Laserfiche.

C. Knowledge, Skills and Abilities

1. Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.

2. Ability to communicate effectively both orally and in writing.

3. Ability to engage in a collaborative, results-oriented team environment.

4. Knowledge of departmental organization.

5. Knowledge of appropriate office techniques, equipment, and procedures.

6. Strong problem-solving and decision-making skills.

7. A desire to self-reflect, give/receive feedback and continuously improve.

8. Experience in providing clear instructions to ensure tasks are completed in a timely manner.

9. Ability to establish and maintain effective working relationships with Supervisor and other agency staff.

10. Ability to provide solutions to problems.

11. Skill in critical thinking.

12. Ability to apply policies and procedures.

13. Knowledge of local, state, and federal laws related to the program area and program management processes and techniques.

IV. WORK SUPERVISED BY:Program Supervisor

V. Essential Functions:

1. Performs advanced data integrity alignment across state and national databases (DPS, FBI, ORBS, Nursys) and resolves complex discrepancies.

2. Troubleshoots system and workflow issues and communicates solutions through the proper operational channels.

3. Identifies trends affecting records accuracy and process efficiency and recommends improvements to the supervisor.

4. Guides and supports Program Specialist I staff, including informal training and quality assurance reviews.

5. Serves as a subject-matter resource to staff and stakeholders on data and records management standards.

6. Supports testing and implementation of new workflows, system enhancements, and filing procedures.

7. Performs advanced records management work including retention compliance, indexing, and Laserfiche-based scanning.

8. Communicates policies and procedures clearly and maintains constructive working relationships to promote team success.

9. Assists agency staff and external partners with escalated issues related to records and information alignment.

VI. Conditions of Employment

• Refer to Human Resource Manual.
• This position is nonexempt from the Fair Labor Standards Act.
• Prolonged periods of sitting and computer use required.
• Work is performed in a standard office environment.

MILITARY CROSSWALK:

ARMY: Enlisted: No military equivalent Officer: No military equivalent

NAVY: Enlisted: OS, YN, YNS Officer: 611X, 612X, 641X, 712X

COAST GUARD: Enlisted: OS, YN Officer: OSS, PERS

MARINE CORPS: Enlisted: No military equivalent Officer: No military equivalent

AIR FORCE: Enlisted: 8U000 Officer: 16GX, 60C0, 63G0, 86M0, 86P0, 88A0, 88B0

SPACE FORCE: Enlisted: No military equivalent Officer: No military equivalent

The Texas Board of Nursing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran in its hiring and recruitment process. Veterans' and former foster youth employment preferences are granted as required by law. The Texas Board of Nursing participates in E-Verify, and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Qualifications

III. QUALIFICATIONS: (Program Specialist I)

A. Personal

1. High degree of professional integrity

2. Self-reliant and uses independent judgement.

3. Motivates to accomplish assigned tasks efficiently and effectively.

4. Appropriate manner and conduct.

5. Highly organized and able to prioritize.

6. Honesty.

7. Communicates respectfully and effectively with co-workers and the public.

8. Objective Attitude.

9. Flexible and able to adjust to change.

B. Education

• Graduation from a standard senior high school or equivalent; two years of college preferred.
• A minimum of four years' experience with personal computers and word processing software.
• Experience using Laserfiche.

C. Knowledge, Skills and Abilities

1. Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.

2. Ability to communicate effectively both orally and in writing.

3. Ability to engage in a collaborative, results-oriented team environment.

4. Knowledge of departmental organization.

5. Knowledge of appropriate office techniques, equipment, and procedures.

6. A desire to self-reflect, give/receive feedback and continuously improve.

7. Ability to establish and maintain effective working relationships with Supervisor and other agency staff.

8. Skill in critical thinking.

9. Ability to apply policies and procedures.

III. QUALIFICATIONS: (Program Specialist II)

A. Personal

1. High degree of professional integrity

2. Self-reliant and uses independent judgement.

3. Motivates to accomplish assigned tasks efficiently and effectively.

4. Appropriate manner and conduct.

5. Highly organized and able to prioritize.

6. Honesty.

7. Communicates respectfully and effectively with co-workers and the public.

8. Objective Attitude.

9. Flexible and able to adjust to change.

B. Education & Experience

• Graduation from a standard senior high school or equivalent; two years of college preferred.
• A minimum of six years' experience with personal computers and word processing software.
• Experience using Laserfiche.

C. Knowledge, Skills and Abilities

1. Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.

2. Ability to communicate effectively both orally and in writing.

3. Ability to engage in a collaborative, results-oriented team environment.

4. Knowledge of departmental organization.

5. Knowledge of appropriate office techniques, equipment, and procedures.

6. Strong problem-solving and decision-making skills.

7. A desire to self-reflect, give/receive feedback and continuously improve.

8. Experience in providing clear instructions to ensure tasks are completed in a timely manner.

9. Ability to establish and maintain effective working relationships with Supervisor and other agency staff.

10. Ability to provide solutions to problems.

11. Skill in critical thinking.

12. Ability to apply policies and procedures.

13. Knowledge of local, state, and federal laws related to the program area and program management processes and techniques.