Experienced Salesforce/Sales Operations Associate

Medpace Business Development and Marketing is seeking a full time, Experienced CRM/Sales Operation Associate to join our team. The Analytics team plays a key role in researching, analyzing and overseeing quality control of market, customer, and sales data.

Responsibilities

• Oversight of Salesforce CRM system configuration, user management, data management;
• Manage integration and troubleshooting with internal and external systems (e.g. proposals database, biopharma drug/trial data feeds, marketing automation platform);
• Creating reports and dashboards to provide actionable insights;
• Collaborating with stakeholders including internal users and external consultants and vendors, to maintain and improve platform performance and translate to business needs;
• Review, analyze and report sales and market performance data including summaries and recommendations to management based on findings;
• Conduct end-user training, support and troubleshooting; work closely with internal users and stakeholders to maintain and improve user experience; and
• Provide analysis and recommendations on how to leverage and improve CRM capabilities and applications.

Qualifications

• Bachelor's degree in business, marketing, analytics or related field;
• At least 2+ years of Salesforce Sales Cloud administration experience in a B2B environment required; knowledge of HubSpot is a plus;
• Experience as a CRM administrator, including understanding of the underlying infrastructure and processes required to manage the platform, configuration and updates, process automation, integration with other systems, data sources and applications;
• Prior management experienced preferred;
• Understanding and experience in reporting, visualizations, dashboarding and data analysis;
• Experience in project management, process management, CRM user and license management, training, security;
• Experience analyzing and recommending the need to optimize sales effectiveness;
• Critical thinker: Experience analyzing sales and marketing data tied to key performance indicators and making recommendations from root cause analysis;
• Promotes compliance and cross-functional collaboration within a team to achieve goals and deliverables; and
• Ability to present in front of large groups as well as in front of senior level management.

Medpace Overview
Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we've done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Cincinnati Perks

• Cincinnati Campus Overview
• Flexible work environment
• Competitive PTO packages, starting at 20+ days
• Competitive compensation and benefits package
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
• Community involvement with local nonprofit organizations
• Discounts on local sports games, fitness gyms and attractions
• Modern, ecofriendly campus with an on-site fitness center
• Structured career paths with opportunities for professional growth
• Discounted tuition for UC online programs

Awards

• Named a Top Workplace in 2024 by The Cincinnati Enquirer
• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What To Expect Next
A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.