Service Technician

14 hours ago

Los Angeles, California, United States FAAC Technologies Full time

TIBA Parking Systems is seeking a highly skilled and experienced Service Technician for troubleshooting our advanced parking systems and equipment. You will work closely with both internal teams and external clients to ensure smooth, reliable system performance and a positive customer experience.

Responsibilities & Duties:

Advanced Equipment Maintenance & Repair

  • Perform complex diagnostics, maintenance, and repairs on pay stations, access gates, and other parking equipment
  • Conduct and oversee regular preventive maintenance routines to minimize downtime and ensure optimal functionality
  • Troubleshoot escalated technical issues involving electronic, mechanical, and network-related components
  • Lead root cause analysis efforts and implement long-term corrective solutions

System Monitoring & Technical Support

  • Monitor parking system software alerts and respond proactively to minimize service interruptions
  • Apply software updates, patches, and configuration changes as required
  • Provide high-level technical support and troubleshooting for both customers and field technicians

Customer Service & Client Interaction

  • Interface with clients to address advanced technical concerns and system performance issues
  • Guide users through problem-solving steps and provide clear instructions for equipment operation
  • Support project managers and customer success teams with technical insights and service documentation

Data Management & Reporting

  • Analyze performance data to identify trends, recurring issues, and improvement opportunities
  • Generate detailed service and usage reports, including revenue and maintenance logs
  • Document repairs, parts used, and actions taken in service management software

Installations, Upgrades & Field Leadership

  • Lead or assist in the installation and commissioning of new parking equipment and system expansions
  • Oversee upgrades and modifications to existing systems, ensuring proper integration and testing
  • Train and mentor junior technicians, providing guidance on best practices and troubleshooting techniques

Cross-Department Collaboration

  • Coordinate with engineering, software, and project teams to resolve complex, cross-functional issues
  • Work closely with vendors and third-party service providers for specialized repairs and product support

Qualifications and Skills:

  • High school diploma or equivalent required; technical certifications or trade school experience strongly preferred
  • 3+ years of hands-on experience in the service, repair, and installation of parking systems or similar electronic/mechanical equipment
  • Deep understanding of parking management systems, control software, and network connectivity
  • Strong mechanical, electrical, and IT troubleshooting skills
  • Excellent verbal and written communication skills, with a customer-first mindset
  • Ability to work independently and lead others in the field
  • Strong organizational and documentation skills
  • Physical ability to lift, carry, and install equipment
  • Valid driver's license and clean driving record

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