Part Time Solutions Advocate

We're Hiring a Part-Time Solutions Advocate — and It Could Be You

Client Care | Front Office | Community Engagement | Social Media | Admin Support

Do you thrive on helping others, solving problems, and keeping things running smoothly behind the scenes? Are you energized by meaningful work, genuine connection, and a team that truly cares?

If so, you might be the perfect fit for our Part-Time Solutions Advocate role at Birmingham Anxiety & Trauma Therapy (BATT).

Who We Are

At BATT, we've been helping people live their best lives since 2004. What began as a team of three therapists is now a thriving practice of 22 passionate professionals — all committed to creating positive change for individuals, families, and the Birmingham community.

We're more than just a counseling practice. We're a mission-driven team that supports healing, growth, and connection — and we're ready to welcome a new face to our front office

What's a Solutions Advocate?

Some might call this a receptionist or front desk role — but at BATT, it's so much more. As our Solutions Advocate, you'll be the first face, first voice, and first helping hand clients encounter. You're not just answering phones or checking schedules — you're creating calm, clarity, and comfort in a space dedicated to healing.

What You'll Do

Client Engagement

• Greet clients warmly (in person, by phone, or email) and create a welcoming, compassionate experience.
• Support new client inquiries and help guide them through the intake process.

Marketing & Social Media & Design

• Contribute to marketing efforts including graphic design, video editing, and caption writing using tools like Canva.
• Track social media engagement and basic SEO metrics to help guide content strategy.
• Help create and schedule engaging, on-brand content across platforms like Instagram, Facebook, and TikTok.
• Stay on top of trends and contribute fresh ideas to expand our online presence.

Scheduling Superhero

• Manage Intake Calls and schedule appointments efficiently and accurately.
• Help reduce no-shows and support seamless scheduling communication.

Insurance Navigation

• Verify insurance eligibility and communicate clearly with clients about coverage.
• Support the intake team in streamlining insurance processes.

Admin Support

• Assist therapists and the office manager with billing, insurance claims, documentation, and general office duties.
• Help maintain up-to-date client records in compliance with HIPAA.

Team Collaboration

• Work closely with the Office Manager and clinical team.
• Assist other team members as needed.
• Bring positivity, professionalism, and a solutions-focused mindset to work every day.

You Might Be a Great Fit If You…

• Love helping people and forming genuine connections
• Stay organized and calm under pressure
• Communicate clearly and kindly — in person, by phone, and in writing
• Can juggle multiple priorities in a fast-paced environment
• Are tech-savvy and comfortable with Google Workspace (Gmail, Docs, Calendar, etc.)
• Handle confidential information with care, compassion, and integrity
• Are familiar with Canva, social media platforms, and basic marketing tools (or excited to learn)

Position Details

• Location: On-site in Birmingham, AL
• Hours: 1pm -7pm Monday - Thursday with occasional Friday 7:30am to 4:30pm
• Compensation: $15-$16
• Reports to: Practice Manager

Job Type: Part-time

Pay: $ $16.00 per hour

Expected hours: 24 per week

Benefits:

• Paid time off

Application Question(s):

• Are you able to work Monday through Thursday 1pm to 7pm?

Experience:

• Social media management: 1 year (Required)
• Front desk: 1 year (Required)

Ability to Commute:

• Vestavia Hls, AL Required)

Ability to Relocate:

• Vestavia Hls, AL 35216: Relocate before starting work (Required)

Work Location: In person