Client Experience Lead – Luxury Retail

2 days ago

New York, New York, United States Ovando Floral Design and Event Production Full time

About the Role

Ovando is a premier floral and event design brand celebrated for its innovation, sophistication, and impeccable service. Rooted in New York City and Palm Beach, we specialize in crafting striking floral arrangements and immersive experiences. At the heart of our brand is a commitment to precision, intention, and care — values that guide every detail.

Join a leading luxury retail brand in the heart of New York City as our next Client Experience Lead. We're looking for a poised, passionate, and proactive individual with a flair for hospitality and an instinct for delivering memorable experiences. In this client-facing role, you'll support daily store operations while championing a culture of exceptional service and personalized attention.

This position is ideal for someone who naturally leads by example, thrives in a beautifully curated environment, and understands that every client interaction is an opportunity to inspire brand loyalty.

Key Responsibilities

· Serve as a brand ambassador, delivering a personalized, high-touch experience that exceeds client expectations

· Build lasting client relationships through exceptional service, follow-up, and thoughtful outreach

· Partner with store leadership to elevate the client journey—from first impression to ongoing engagement

· Support in developing clienteling strategies to drive traffic, build loyalty, and grow the client base

· Actively contribute to a positive, service-focused team culture rooted in collaboration and accountability

· Help maintain an inspiring in-store environment that reflects brand values and visual standards

· Assist with day-to-day store operations, including helping to arrange deliveries and coordinate basic logistics

· Support the overall flow and function of the store by assisting with scheduling, supply coordination, and ensuring the space is consistently guest-ready

Qualifications

· 2–3+ years of experience in luxury retail or high-end hospitality

· Proven ability to deliver exceptional customer service and cultivate client relationships

· Excellent organizational skills and ability to multitask in a fast-paced setting

· Familiarity with retail operations

· Confident, polished communicator with professional demeanor and discretion

· Passionate about building a welcoming and inspiring store environment

Compensation & Benefits

· Base salary: $55,000 – $65,000 annually, commensurate with experience

· Performance-based incentives

· Medical, dental, and vision insurance

· Paid time off and company holidays

· Opportunities for advancement within a growing luxury retail brand

Join us and help shape every client interaction into a memorable luxury experience.

Job Type: Full-time

Pay: $55, $65,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Ability to Commute:

  • New York, NY Preferred)

Ability to Relocate:

  • New York, NY 10028: Relocate before starting work (Required)

Work Location: In person

  • Luxury Flagship Keyholder

    6 days ago

    New York, New York, United States Wolford Retail Stores Full time

    Full-Time Luxury Sales Associate Wolford | New YorkWolford is seeking talented candidates for a Full Time Luxury Retail Sales Associate Opportunity at our boutique in Madison AvenueAbout Wolford Wolford represents the epitome of luxury and innovation in legwear and bodywear. With a rich heritage of knitting expertise and a global presence, we are committed...

  • Luxury Retail Host/Hostess

    2 weeks ago

    New York, New York, United States Forrest Solutions Full time $40,000 - $80,000 per year

    Summary:We are seeking a polished and professional Luxury Retail Host/Hostess to join a renowned luxury jewelry retailer in Midtown Manhattan. In this role, you will be the first point of contact for high-profile clientele, delivering exceptional service and representing the brand with grace and sophistication.Key ResponsibilitiesGreet and engage with...

  • Client Experience Coordinator

    6 days ago

    New York, New York, United States Sotheby's Full time

    About Sotheby'sEstablished in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a...

  • SVP, Global Head of Client Experience

    1 week ago

    New York, New York, United States Sotheby's Full time

    About Sotheby'sEstablished in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a...

  • SVP, Global Head of Client Experience

    1 week ago

    New York, New York, United States Sotheby's Full time

    ABOUT SOTHEBY'SEstablished in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a...

  • Manager, Luxury Selling and VIC Activations

    1 week ago

    New York, New York, United States Bloomingdale's Full time

    Job OverviewThe Manager, Luxury Selling & VIC Activations drives the planning and execution of luxury client activations, ensuring exceptional experiences and seamless execution. This role oversees the Bloomingdale's VIC Activations Planning Calendar, collaborates with cross-functional teams across Customer Strategy/Experience, Stores, Integrated Marketing,...

  • Luxury Sales Consultant

    6 days ago

    New York, New York, United States 7th Avenue Full time

    Location: New York City, NY (Nolita/ Flatiron showroom)About 7th Avenue7th Avenue is redefining furniture for the modern home—where style meets everyday functionality. Our modular sofa, hailed as "The World's Greatest Modular Sofa", blends high-end design with real-life practicality. Featuring endless configurations, water-repellent and stain-resistant...

  • Partner - Luxury Retail Consulting

    2 days ago

    New York, New York, United States Wipro Full time

    Job DescriptionJob Title: Partner - Luxury Retail ConsultingCity: New Jersey, New York, New York CityState/Province: New Jersey, New YorkPosting Start Date: 12/15/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital...

  • Client Experience Coordinator

    2 days ago

    New York, New York, United States Richemont Full time $23 - $26

    THE WATCHMAKER OF WATCHMAKERSSince 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has...

  • Manager, Global Retail Learning

    2 days ago

    New York, New York, United States Tiffany Full time $123,000 - $155,000

    As the Global Retail Learning Manager, you will play a pivotal role in shaping the luxury client journey by designing, delivering, and sustaining world-class learning programs that elevate the Selling Ceremony and Client Experience. You will partner with retail teams and regions to ensure our Client Advisors are equipped to inspire, connect, and build...