Regional Director of Operations

KitchFix is a chef-driven organization that seeks to provide best-in-class hospitality through quality food and unparalleled service. Our operations include contract dining for performance-focused operations in 8 states and a headquarters based in Chicago. We believe exceptional hospitality helps all individuals reach their full potential.

The Regional Director of Operations is the key leader for KitchFix in Arizona, responsible for delivering exceptional hospitality and operational excellence across multiple high-profile sports facilities. This role demands a proven multi-site operator who can balance client relationships, financial performance, and team development in a high-stakes environment. Success means achieving budget targets, building strong site leadership teams, and ensuring our Arizona operations set the standard for the company.

The Regional Director of Operations will oversee all operations for KitchFix within the designated West region, including:

• Cincinnati Reds Spring Training Facility (Goodyear, AZ)
• Texas Rangers Spring Training Facility (Surprise, AZ)
• Texas Rangers MLB Home and Visiting Clubhouse (Arlington, TX)
• Cincinnati Reds Home Club House (Cincinnati, OH)
• Louisville Bats AA Stadium (Louisville, KY)

Leadership & Culture

• Lead, coach, and develop on-site Executive Chefs and GMs across the West region.
• Foster a culture of accountability, hospitality, and operational excellence.

Operational Excellence

• Ensure consistent delivery of food quality, service standards, and client SLAs.
• Implement and maintain systems to streamline operations and reduce "firefighting."

Financial Performance

• Oversee site budgets, revenues, COGS, and labor costs to meet or exceed financial targets.
• Drive efficiencies without sacrificing quality or hospitality.

Client & Vendor Relationships

• Build and maintain strong client partnerships.
• Manage vendor relationships to ensure cost-effective, high-quality sourcing.

Talent & Growth

• Recruit and onboard high-caliber leaders and staff.
• Support new business launches and transitions within the region.

• Experience: Minimum 5+ years of experience in foodservice operations management, preferably in a regional or multi-site management role
• Proven ability to lead teams serving a high volume of VIP clientele in food service
• Proficiency in Culinary Operations: Willing and able to get your hands dirty (and then wash them)
• Leadership: Proven experience managing and developing a team, with a focus on leadership, coaching, and training
• Culinary Knowledge: Strong understanding of foodservice operations, including food safety standards, menu planning, and vendor management
• Communication: Excellent interpersonal and communication skills to build strong client relationships and lead a diverse team
• Problem-Solving Mentality: Ability to adapt to changing situations and solve problems efficiently and effectively
• Entrepreneurial Mindset: Strong sense of ownership, initiative, and accountability. 
• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Certifications: ServSafe or equivalent food safety certification
• Travel Flexibility: Must be able to travel frequently and independently
• Experience leading in environments with frequent travel and seasonal operational peaks.
• Ability to operate autonomously with a strong sense of ownership and decision-making authority.

WORK SCHEDULE & TRAVEL REQUIREMENTS
This is a full-availability role that requires flexibility, responsiveness, and a readiness to lead in high-stakes situations. The Regional Director must be willing and able to work evenings, weekends, and holidays based on operational needs, and to travel at a moment's notice when circumstances demand it.

Frequent travel is required within — and occasionally outside — the assigned region, including overnight stays and extended periods away from home when necessary to support transitions, address urgent issues, or ensure operations run without interruption. When stepping in for leadership gaps or during account transitions, this role may require traveling until a permanent solution is in place.

• Annual salary, starting at $100,000/year, based on experience
• Bonus potential: based on company and regional operations hitting financial targets
• Comprehensive benefit package- medical, dental, vision, health savings account, flexible spending accounts
• 401(k) plan
• Monthly cell phone reimbursement
• Paid time off (PTO, Sick Time, Paid Holidays)
• Paid parental leave
• Opportunity to have an impact on KitchFix's growth

This role is critical to KitchFix's growth and reputation in one of our most important regions. The Regional Director will embody our hospitality promise, drive operational excellence, and develop teams that set the bar for the entire organization.

KitchFix is an equal opportunity employer that is committed to diversity, inclusion, and equity and creating a place of belonging.  KitchFix does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, ancestry, age, disability, sexual orientation, marital status, military or veteran status, genetic information, or any legally protected characteristic.