Guest Experience Host

2 weeks ago

Minneapolis, Minnesota, United States Camp NYC Full time $35,000 - $70,000 per year

What is the Role?

CAMP is seeking a highly energetic, charismatic, and multi-talented individual to join our team The Guest Experience Host serves as a crucial frontline representative, seamlessly blending immersive performance in the experience with driving retail sales and providing magical guest service across the entire store.

Core Responsibilities
Immersive Performance & Guided Play
  • Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space.
  • Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages.
  • Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency.
  • Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion.
Retail Sales & Customer Experience
  • Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases.
  • Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance.
  • Personal Shopping: Customize personal shopping experiences based on family interests and what they'd like to bring home that day, checking them out at the register, and sharing information on upcoming programs.
  • Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs.
Operations, Maintenance, & Team Support
  • Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown.
  • Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready.
  • Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations.
  • Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness.
  • Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture.

Position Details & Requirements

Compensation:

  • $17.00/hr

Hours/Availability:

  • This is a non-exempt part-time position, approximately 5 to 30 hours per week, with daily shifts typically between 68 hours.
  • Must be able to work at least one weekend day/week, ideally both. AM and PM shifts available.

Mandatory Requirements:

  • Must be 18 years of age or older.
  • Must be local to the area.
  • Must be authorized to work in the United States.

Required Skills:

  • Energy, enthusiasm, and a guest-first mindset.
  • Passion for selling and working with people.
  • Prior experience in retail, child-care, child development/education, or performing arts.
  • Patience, warmth, joy, and humor.

Physical Demands:

  • Ability to be on your feet for up to 8 hours, continuously moving around the store.
  • Ability to lift and place product up to 45 pounds on shelving at various heights (may involve climbing a ladder).

Employee Perks:

  • Employee Assistance Program
  • 20% off merchandise
  • 1.5 x pay on six specific holidays

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