Operations Manager

SafeSplash Swim Schools is looking for a hands-on, customer-focused Operations Manager to lead the daily operations of one of our hosted swim school locations. This role is responsible for delivering exceptional customer experiences, developing a high-performing team, managing the swim school schedule, and driving enrollment growth through strong local engagement.

The ideal candidate is an agile and empathetic leader who thrives in fast-paced environments, enjoys working with families and children, and is passionate about building strong teams that make a lasting impact in their community.

Benefits

• Paid Training
• Daily Pay available
• SafeSplash Brands Curriculum Certification
• Bonuses Opportunities
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• Career Growth
• Health Benefits (30+ hours per week)
• Paid time off (30+ hours per week)
• Wealth Benefits (30+ hours per week)

Responsibilities:

Daily Operations

• Oversee all daily functions of the hosted swim school location, ensuring efficient, safe, and consistent execution of swim lessons.
• Maintain high standards of cleanliness, safety, and adherence to brand and hosted partner protocols.
• Serve as the on-site leader during operational hours, resolving customer concerns and supporting staff in real-time.
• Manage class schedules, instructor assignments, and substitutions to ensure smooth daily flow and strong student progress.
• Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
• Effective use of labor to maximize utilization and class mix.
• Monitor expenses while balancing the brand standards and financial outcomes.
• Implement cost-saving measures without compromising the quality of the services or the brand.

Hiring, Training & Development

• Recruit, hire, and onboard high-quality swim instructors and support staff.
• Deliver initial and ongoing training using the SafeSplash Curriculum and safety standards.
• Create a supportive environment that fosters employee engagement, accountability, and performance.
• Provide regular coaching, feedback, and recognition to develop individual and team capabilities.

Customer Experience & Enrollment Growth

• Build authentic relationships with customers and children to foster loyalty and retention.
• Ensure timely and proactive communication with parents about progress, class changes, and feedback.
• Execute local strategies to drive word-of-mouth and enrollment, including collecting reviews, engaging in community outreach, and responding to inquiries.
• Monitor and improve customer satisfaction metrics (NPS) through personalized service and responsiveness.

Product & Partner Experience

• Ensure high-quality execution of the swim lesson product, including curriculum adherence, student progression, and class consistency.
• Collaborate with the hosted facility partner to ensure operational alignment, scheduling coordination, and mutual satisfaction.
• Serve as the point of contact for partner relations, addressing facility concerns and maintaining a strong professional relationship.

Job Type

• Full-time
• Pay: Based on experience, location and volume impacts
• Weekdays, Weeknights and Weekends required
• 40+ hours a week (typically 40 hours a week; seasonality can impact this)
• Work Location: On-site

Requirements

• 1-3 years of management experience leading teams. (15+ employees)
• High school diploma or equivalent required; a bachelor's degree in recreation, sports management, business administration, or a related field is preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment while being agile and taking initiative.
• Strong critical thinking skills and proactive approach to problem-solving.
• Must be able to lift 30 lbs. and be on your feet for long periods.
• CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)
• Lifeguard and Certified Pool Operator certifications preferred.
• Aquatics management or swim instruction experience is a plus.