Field Operations Supervisor

1 week ago

Rochester, New York, United States Armor Security and Protection Full time $60,000 - $120,000 per year

Field Operations Supervisor

Job Overview:

The Armor Security Field Operations Supervisor is responsible for overseeing the daily activities of security personnel in the field, ensuring high-quality service, operational effectiveness, and safety standards. This role requires strong leadership, communication, and decision-making skills, as well as an in-depth understanding of security protocols and industry best practices.

Key Responsibilities:

  • Supervision & Leadership:
    • Assign tasks and monitor personnel performance to ensure adherence to client expectations, company policies, and security protocols.
  • Conduct regular field inspections and ensure security teams are providing quality, effective service.
  • Provide coaching, training, and feedback to field personnel to improve performance and operational efficiency.
  • Serve as the primary point of contact for any field-related issues or escalations.
  • Reporting & Documentation:
    • Prepare and submit detailed field operation reports to upper management, outlining key performance indicators (KPIs), incidents, and any security breaches.
  • Maintain logs of daily activities, incidents, equipment status, and personnel performance.
  • Document and address incidents of non-compliance or security concerns, escalating issues as necessary.
  • Emergency Response:
    • Act as a first responder in emergency situations, ensuring effective and efficient resolution.
  • Lead crisis management efforts, coordinating with other team members and emergency services as necessary.

Qualifications:

  • Experience:
    • Minimum 3-5 years of experience in security operations or a related field, with at least 1-2 years in a supervisory or leadership role.
  • Experience in managing field teams and overseeing operational logistics in a security environment.
  • Skills:
    • Strong leadership, organizational, and interpersonal skills.
  • Ability to assess and resolve complex security issues quickly and effectively.
  • Strong communication skills, both written and verbal.
  • Knowledge of security equipment, procedures, and industry best practices.
  • Ability to adapt to changing situations and work under pressure.
  • Certifications:
    • Valid security guard license
  • Other security-related certifications (e.g., armed security certification, if applicable) are a plus.
  • Education:
    • High school diploma or equivalent required; Associate's degree in criminal justice, business management, or related field preferred.

Physical Requirements:

  • Ability to stand and walk for extended periods of time.
  • Ability to work in various weather conditions as required.

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