Sales Support Representative

2 weeks ago

New Caney, Texas, United States Multi Seal Full time
:

As a sales support representative, you will be responsible for supporting salespeople and sales territories in the tire sealant industry. Responsibilities include, but are not limited to, answering product inquiries via phone and email, taking customer orders, assisting with scheduling, and coordinating with outside salespeople, vendors, and customers. Additionally, this position is often combined with customer service initiatives and requires providing support to outside sales representatives as needed.

  • Entering and taking orders via phone, email, and customer purchase orders.
  • Managing customer orders until they are complete and ready for shipment.
  • Assisting customers with questions concerning stock levels, tracking, return paperwork, product information, sales quotes, and basic technical knowledge via phone and email.
  • Resolving customer concerns promptly and thoroughly.
  • Reviewing and revising purchase orders to ensure orders match price sheets and specs.
  • Communicating regularly to outside sales team members on customer interaction and order control.
  • Learning products, systems, and sales processes in a fast-paced environment
  • Communicating clearly with other sales support staff regarding credit, accounting, purchasing, and customer management.
  • Make outbound calls to prospective clients to introduce our offerings and identify potential sales opportunities
  • Engage customers in meaningful conversations to understand their needs and provide relevant information

Disclaimer: This job description is not intended and should not be construed as a complete listing of all duties, responsibilities and requirements of the job. Management may, from time to time, direct additional tasks, duties and responsibilities to be performed by the employee. Changes in job duties and responsibilities may be made by Management of the Company at its discretion.

Requirements:

Experience in sales lead generators or telemarketing: 1 year (Preferred)

Customer service: 1 year (Preferred)

Must be a highly motivated self-starter capable of multi-tasking.

Must have a can-do, customer-oriented attitude.

Being proficient in Microsoft Office Excel, Word, Outlook, and CRM experience is preferred.

Must have excellent communication skills.

Must be detail-oriented.

Must be able to work in a fast-paced environment and meet deadlines.

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