Sr Manager, Product Support Engineering

4 days ago

Syracuse, New York, United States SRC, Inc Full time $150,000 - $185,000
SRCTec, LLC is currently seeking a Senior Manager, Product Support Engineering. This role leads a team of more than 15 Product Support Engineers and field service representatives, guiding technical expertise, on-site support, documentation, and training for customers. You will manage staffing, budgets, and performance while shaping service strategies, interpreting customer requirements, and advancing team capabilities to support current and future sustainment needs.   What You'll Do
  • This is an experienced management position leading a team of 15+ Product Support Engineers who provide field services and engineering expertise, apply subject matter expertise to the creation of technical documentation and training, and influence the supportability of new product designs
  • Perform functional management tasks including staffing modeling, performance appraisals, budget creation and management, hiring, and similar tasks
  • Oversee operations of PSEs plus out-sourced field service representatives to provide excellent on-site service, troubleshooting, and training to customers
  • Interpret, define, and negotiate customer SOW/PWS, translate requirements into team actions and initiatives, propose alternate service options, and develop BOEs for field services-related scope
  • Propose and develop plans and marketing strategies to expand SRCTec's sustainment capabilities and offerings to meet current and future customers' needs
  • Deliver continual advancement of the technical development of each team member
  What You'll Bring
  • Bachelor's degree in engineering or technical discipline with 20+ years related experience, including 8+ years of management experience.  Any equivalent combination of education, training, and experience may be considered
  • Directly relevant experience managing highly-trained and motivated SMEs in providing on-site services for customers in CONUS/OCONUS locations
  • Proven record of collaborating across all levels and functions to create teamwork and achieve shared objectives across an exceptionally integrated organization
  • Strong quality and customer focus with a track record of developing exceptional internal and external customer relationships and an advocacy for quality and voice of the customer
  • Experience setting, modeling, and consistently enforcing company standards of professional conduct
  • Strong organizational and written/verbal communication skills with the ability to effectively communicate in a clear and concise manner at all levels of the organization
  • Proficiency with Microsoft Office products, plus familiarity with software tools for labor management, timecard charging, and similar functional management activities
  • Capability to obtain a US DoD SECRET security clearance
Ways to Stand Out
  • Military experience in a maintenance or operations field is a plus
  • Experience providing contracted services or products to US military or governmental agencies from product delivery through sustainment
What Sets Us Apart?
SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc. SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve "impossible" problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible. When you join our team, you'll be a part of something truly meaningful — helping to keep America and its allies safe and strong. You'll collaborate with more than 1,400 engineers, scientists and professionals — with 20 percent of those employees having served in the military — in a highly innovative, inclusive and equitable work environment. You'll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support. Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $150,000 to $185,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.    

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