Call Center Medical Receptionist
4 days ago
Summary:
Under the supervision of the Clinic Operations Manager, the Call Center Medical Receptionist serves as primary point for patient telephone access to Arroyo Vista Family Health Center. The Call Center Medical Receptionist answers, greets, screens, and directs incoming and outgoing telephone calls, electronic messages and other web-based communications. Responds to basic inquires and refers to appropriate clinic personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including voice and email systems. The Call Center Medical Receptionist is cross-trained with medical reception duties and schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.
DUTIES AND RESPONSIBILITIES:
- Responsible for welcoming patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
- Responsible for answering multi-line telephone lines, ensuring that all calls are channeled to, and responded by the appropriate personnel
- Responsible for completing "warm telephone transfer" to appropriate personnel.
- Responsible for collaborating with outsourcing call center agents as needed.
- Responsible for verifying patient demographics at each patient contact via phone, telehealth or in person appointment.
- Responsible for scheduling appointments for all clinic sites and provide general agency and/or program information.
- Responsible for registering patients and entering patient demographics in the Practice Management System (PM).
- Responsible for initiating patient encounters with appropriate pay code for telephonic, telehealth or in-person visits.
- Responsible for assuring that patient registration, medical history, and consent and privacy forms are thoroughly completed and signed on an annual basis.
- Responsible for verifying patient insurance and eligibility prior to office visit and communicates effectively with billing staff for financial screening and cashier services.
- Responsible for obtaining and distributing Patient Perception Surveys to patients.
- Responsible for communicating in an effective and professional manner with Physicians, ancillary departments, nursing, office staff, Health plan and, as well as patients and their families.
- Responsible for actively participating in the Environment of Care Program.
- Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices.
- Performs other duties as necessary.
REQUIREMENTS:
- Six months to one year experience as a medical receptionist.
- Strong telephone etiquette.
- Excellent verbal and written communication skills.
- Knowledge of HIPPA compliance preferred.
- Knowledge of medical terminology, insurance plans and eligibility requirements.
- High school graduate or GED certification.
- Bilingual (English/Spanish).
- Computer experience with excellent computer skills in a Microsoft Windows environment.
- Access to automobile with valid California driver's license and state mandated automobile insurance.
- Work schedule to include evenings, overtime, and weekends as needed.
- Ability to type 35 wpm.
- Ability to deal effectively with the patient, staff, and visitors.
-
Los Angeles, California, United States Tel-Us Call Center Full timeCompany Description Tel-Us has been in business for 40 years We are a medium sized call center answering thousands of incoming calls 24/7/365 for all kinds of businesses, medical offices, property management companies and anyone who needs help with their phone calls. We not only take messages we also provide Tier 1 Customer Service, handle appointment...
-
receptionist
1 week ago
Los Angeles, California, United States CHINATOWN SERVICE CENTER Full time $40,000 - $60,000 per yearJob PurposeThe purpose of this role is to ensure smooth and efficient operations within the office by performing key administrative and customer service functions. This position is responsible for managing participant check-ins and check-outs, handling receptionist tasks including answering phone calls and managing appointment schedules. The role also...
-
Los Angeles, California, United States SUNG HYUN KIM, M.D. INTERNAL MEDICINE Full time $25,000 - $60,000 per yearMedical ReceptionistWe are a close-knit primary care practice with two locations (Los Angeles and Buena Park), and we are currently looking for a Medical Receptionist/Medical Assistant to join our team.Korean-speaking skills are required.This is a great opportunity for individuals preparing for medical school or PA school. However, applicants must be able to...
-
Patient Care Coordinator/Receptionist
7 days ago
Los Angeles, California, United States IHS Medical Group Full time $48,000 - $96,000 per yearPatient Care Coordinator/ Receptionist*To be considered for this role, candidates must have 1–2 years of experience as a medical receptionist and in customer service. Please note that we will not reply to candidates who do not meet these prerequisites *IHS Medical Group is an integrated medical and aesthetics clinic whose purpose is to provide the members...
-
Front Office Medical Receptionist
1 week ago
Los Angeles, California, United States Tower Allergy Full timeFront Office Medical Receptionist / Medical Assistant (Full-Time, 5 Days/Week)Cedars-Sinai Medical Towers – Allergy OfficeJoin our professional and friendly team at the Cedars-Sinai Medical TowersWe are a busy, upscale Allergy, Asthma & Immunology practice serving both pediatric and adult patients. We're seeking a Front Office Medical Receptionist who can...
-
Receptionist-Mountaingate
7 days ago
Los Angeles, California, United States American Golf Full time $45,000 - $55,000 per yearCompany OverviewABOUT AMERICAN GOLFAmerican Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing...
-
Receptionist - 65k-75k
5 hours ago
Los Angeles, California, United States J.R. Berry Search Group, Inc. Full timeReceptionist - $65k-$75kTop finance firm on the westside is looking for a driven, personable, and professionalReceptionistto join their world-class team.This role is perfect for a dedicated individual who will enjoy representing the firm and providing excellent customer service to guests and clients.Responsibilities:Greeting clients and visitors, providing a...
-
Receptionist/ Intake Screener
15 hours ago
Los Angeles, California, United States Bet Tzedek Legal Services Full time $32 - $33For over nearly 50 years, Bet Tzedek Legal Services has provided high-quality, free legal services to Los Angeles' most vulnerable residents. Today, delivery of those legal services requires innovation and partnership. The Receptionist/Intake Screener will work closely with our intake coordinator and operations manager to ensure the smooth operation of all...
-
Receptionist Floater
7 days ago
Los Angeles, California, United States St Johns Community Health Full time $42,000 - $72,000 per yearThe Receptionist Floater (Medical/Dental/Mental Health) receives and registers patients; makes/cancels appointments; provides referrals to other departments or services; helps walk-in patients obtain appropriate appointments or services; facilitates patient flow; assists patients in completing required documents; retrieves and files medical charts. Must be...
-
Korean speaking Dental office Receptionist
1 week ago
Los Angeles, California, United States 101 Dental Full time $40,000 - $80,000 per yearJob OverviewWe are seeking a highly organized and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask...
