Hotel General Manager

2 days ago

South Bend, Indiana, United States JSK Hospitality Full time


***This position is at Homewood Suites by Hilton on SR 933***
 
Join One of Northern Indiana's Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka 
If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role—you're building a career with a company that values your contributions and is committed to your success.

Job Summary: 
The General Manager is responsible for overseeing all hotel operations, ensuring the property runs efficiently and meets financial goals while providing exceptional guest experiences. This role involves leadership of all hotel departments, including front office, housekeeping, food and beverage, sales, marketing, and maintenance. The General Manager is also responsible for ensuring compliance with company policies, local regulations, and health and safety standards, while driving profitability, staff development, and overall operational excellence.

Key Responsibilities:
  • Operational Leadership & Management:
    • Oversee all hotel operations, ensuring smooth day-to-day operations across all departments.
    • Implement and enforce hotel policies and procedures to ensure the highest quality standards are met.
    • Manage operational budgets, track performance against financial goals, and implement corrective actions to improve performance.
    • Ensure all areas of the hotel are properly staffed and equipped to deliver top-tier service to guests.
  • Guest Experience & Satisfaction:
    • Lead the effort to provide exceptional guest service and create memorable guest experiences.
    • Address guest complaints or concerns promptly and ensure swift resolution, maintaining a high level of guest satisfaction.
    • Regularly assess guest feedback (e.g., surveys, reviews) to identify areas for improvement.
    • Implement initiatives to enhance guest loyalty and promote repeat business.
  • Staff Leadership & Development:
    • Lead, mentor, and support all hotel department managers, ensuring they are trained, motivated, and aligned with the hotel's goals.
    • Develop and execute employee training programs, ensuring staff members have the tools and knowledge to provide excellent service.
    • Foster a positive and inclusive work culture that promotes teamwork, staff retention, and high performance.
    • Conduct performance evaluations, provide regular feedback, and offer coaching to ensure the ongoing development of hotel personnel.
  • Financial Management & Budgeting:
    • Develop and manage the hotel's annual budget, ensuring cost control, maximization of revenue, and achievement of financial goals.
    • Monitor operational expenses and identify opportunities for cost savings without compromising guest experience.
    • Analyze financial reports and key performance indicators (KPIs) to track hotel performance and take corrective actions when necessary.
    • Optimize room revenue through pricing strategies, occupancy management, and special offers.
  • Sales & Marketing:
    • Oversee the marketing and sales strategies to drive hotel bookings, group business, and events.
    • Coordinate with the sales team to develop promotional campaigns and pricing strategies to maximize occupancy and revenue.
    • Establish strong relationships with corporate clients, event planners, and travel agents to drive business to the hotel.
    • Monitor local market trends and competitor activity to stay ahead of industry changes and opportunities.
  • Compliance & Health & Safety:
    • Ensure compliance with local, state, and federal regulations, including health and safety, environmental standards, and labor laws.
    • Work with HR to ensure hotel staff is compliant with company policies, legal requirements, and industry standards.
    • Oversee the hotel's security systems, ensuring the safety of guests, employees, and the property.
    • Ensure adherence to all food safety and sanitation protocols, as well as emergency preparedness protocols.
  • Property Maintenance & Management:
    • Ensure the hotel building and facilities are well-maintained and meet brand standards, managing maintenance and repair schedules.
    • Work with the maintenance team to address any property issues and prevent operational disruptions.
    • Oversee the cleanliness and functionality of the hotel's physical spaces, including guest rooms, public areas, and back-of-house facilities.
  • Reporting & Communication:
    • Prepare and deliver regular reports on hotel performance, including financials, guest satisfaction, and operational goals, to ownership or regional leadership.
    • Communicate regularly with corporate management, providing updates on hotel performance, challenges, and opportunities.
    • Maintain clear and open communication channels between hotel departments to ensure cohesive operations.


Qualifications:
  • Education & Experience:
    • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
    • Minimum of 5-7 years of hotel management experience, including at least 3 years in a General Manager or equivalent leadership role.
    • Experience managing all aspects of hotel operations, including front office, housekeeping, food and beverage, and sales.
    • Proven track record of meeting or exceeding financial targets and managing budgets.
  • Skills & Knowledge:
    • Strong leadership skills, with the ability to inspire, motivate, and manage a diverse team.
    • Excellent communication and interpersonal skills, with the ability to build relationships with staff, guests, and business partners.
    • Strong financial acumen, including experience with budgeting, forecasting, and financial reporting.
    • Deep understanding of hotel operations and service standards, with the ability to drive operational excellence.
    • Knowledge of hotel management software, property management systems (PMS), and other industry-related technologies.
    • Ability to assess market trends, identify business opportunities, and develop effective strategies for hotel growth.
  • Personal Characteristics:
    • Strong problem-solving and decision-making abilities, with a proactive approach to challenges.
    • Results-oriented, with a focus on achieving operational and financial goals.
    • Customer-focused with a passion for providing exceptional guest service.
    • Ability to work under pressure and manage multiple tasks effectively.
    • Positive, professional, and charismatic with a strong presence as the face of the hotel.


Physical Demands:
  • Ability to stand, walk, and move around the hotel for extended periods of time.
  • Ability to lift and carry up to 50 pounds when needed.
  • Flexibility to work weekends, holidays, and evening hours as required.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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