Director of Field Operations

2 days ago

Greenville, South Carolina, United States CKE Restaurants, Inc. Full time

This role will be a critical part of the organization's Field Operations team and will play a key role in executing a bold strategic plan that will drive transformation of company operations. Reporting to the Vice President of Operations for the Hardee's brand, Director of Operations will be a resource for District Managers as they coach and develop Restaurant General Managers and restaurant employees to deliver winning results combined with disruptive, industry innovation through best-in-class processes and systems and execution of key initiatives for improvement.
8-10 Direct, above-restaurant employees (District Managers); approx. 50 equity-owned restaurants.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

  • Develop, manage, and lead a team of district managers to achieve regional brand success as defined by periodic, quarterly, and annual performance targets. Includes training and motivating the team, providing employees with the knowledge and skills to be a resource for restaurant employees as they offer a superior customer experience for restaurant guests.
  • Drive sustainable and continuous improvement in restaurant-level performance as measured by the operations scorecard metrics (QA/OA assessment, Customer Satisfaction, Training Compliance, Speed of Service, etc.) and financial performance targets (Same Store Sales, EBITDA, transaction counts, etc.).
  • Plan for and implement transformational improvements to operations that will create a superior customer experience;
  • Develop, implement, and achieve ambitious but realistic business development goals for the assigned area;
  • Develop and maintain successful working relationships with key CKE team members, including those at the Restaurant Support Center, to act as an advocate for the needs of the restaurants and employees you support;
  • Ensure compliance with all federal, state, and local laws including but not limited to employment-related legislation and health and safety regulations.

POSITION QUALIFICATIONS/CORE COMPETENCIES

Critical Skills/Knowledge

  • 3-5 years of operating experience in multi-unit, consumer-facing businesses; QSR, restaurant, and/or food-service industry experience preferred.
  • Demonstrated ability to drive measurable, sustainable results that exceed expectations
  • Collaborative & Influential leadership
  • Critical thinking & creative problem solving
  • Individual and team development
  • Entrepreneurial approach to work; operates with a high-sense of urgency
  • Effective communication across various levels of leadership
  • Commitment to honesty, transparency, and integrity

Metrics

Operations Balanced Scorecard Results including but not limited to:

  • Operational Assessment (OA) & Quality Assurance (QA) Assessment Results
  • Customer Satisfaction (OSAT) Results
  • Training Compliance
  • Speed of Service

Financial Targets including but not limited to:

  • Same Store Sales
  • Transaction Counts
  • EBITDA

People Leadership Results (Turnover, Development Targets for employees)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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