Senior Customer Success Manager
2 weeks ago
Main Responsibilities:
- Own
the voice of the customer by developing and maintaining
customer relationships, preparing and leading onboarding new users
and identifying opportunities for product and service improvements. - Educate
customers on the most relevant and up to date features, specific to
their business and use case and help them to have them operational
for them. - Partner
with key stakeholders internally and externally to ensure clients
are maximizing the product and its features. - Strategically
and innovatively solving problems as client and business issues
arise - Provide
timely technical and product support - Increase
customer renewals and expansion.
Requirements
- At
least 5 years of experience in customer success. - Working
experience in the cyber industry must - If
you managed CS in the past It
is a great advantage - You
need to have Technical Skills (Cyber / Security preferred) - Working
experience with customers in B2B enterprise software products. - Experience
in owning a book of business of 6-10 customer accounts - Experience
with increasing customer satisfaction, adoption rates, and retention - Experience
building and operating in an early-stage company highly
preferred - Highly
skilled in time management, taking initiative in front of a
corporate setting and problem solving. - Quick
learner with a good technical understanding. - Professional
communication skills Verbal and written - Ability
to travel 50% of the time
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