Senior Customer Success Manager

2 weeks ago


Boston, Massachusetts, United States YozmaTech Full time


Main Responsibilities:

  • Own
    the voice of the customer by developing and maintaining
    customer relationships, preparing and leading onboarding new users
    and identifying opportunities for product and service improvements.
  • Educate
    customers on the most relevant and up to date features, specific to
    their business and use case and help them to have them operational
    for them.
  • Partner
    with key stakeholders internally and externally to ensure clients
    are maximizing the product and its features.
  • Strategically
    and innovatively solving problems as client and business issues
    arise
  • Provide
    timely technical and product support
  • Increase
    customer renewals and expansion.

Requirements

  • At
    least 5 years of experience in customer success.
  • Working
    experience in the cyber industry must
  • If
    you managed CS in the past It
    is a great advantage
  • You
    need to have Technical Skills (Cyber / Security preferred)
  • Working
    experience with customers in B2B enterprise software products.
  • Experience
    in owning a book of business of 6-10 customer accounts
  • Experience
    with increasing customer satisfaction, adoption rates, and retention
  • Experience
    building and operating in an early-stage company highly
    preferred
  • Highly
    skilled in time management, taking initiative in front of a
    corporate setting and problem solving.
  • Quick
    learner with a good technical understanding.
  • Professional
    communication skills Verbal and written
  • Ability
    to travel 50% of the time



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