Part Time Clerical Assistant

2 days ago

Birmingham, Michigan, United States CITY OF BIRMINGHAM, MICHIGAN Full time

POSITION PURPOSE:

The City of Birmingham is seeking an energetic, organized and dependable candidate for a part-time Clerical Assistant position within the Department of Public Services office. The part-time clerical staff will be expected to provide support to the assigned department through a variety of tasks which will include customer service, processing applications, and fees, mailings, data entry, and miscellaneous general office work.

Qualified applicants for this position will possess a track record of performing similar duties in a professional setting with a high level of accuracy and attention to detail and the ability to deal tactfully with a variety of individuals and in diverse situations.

FUNCTIONS AND RESPONSIBILITIES:

This list is not to be treated as all inclusive.

  • Accurately process monetary transactions by receiving payments and issuing receipts and change to customers.
  • Answers telephone calls from the public regarding the department or transfer calls to the appropriate person.
  • Assist the public in person and over the phone.

NECESSARY SKILLS:

  • Possess excellent time management, attention to details, and excellent verbal and written communication skills.
  • Ability to prioritize multiple tasks and utilize problem-solving skills to assist members of the public and other team members.
  • Ability to communicate and collaborate with a diverse range of individuals in carrying out assigned duties.
  • Ability to interact professionally and provide excellent customer service both in person and over the phone.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Associate's degree or 2 years of degree-oriented college coursework.
  • At least 2 years of related experience in a professional setting, which includes substantial contact with the public and utilization of a variety of customer service skills.
  • Equivalent combinations of work and education will be considered.
  • Knowledge of current office software packages, including proficiency with Microsoft Office applications and the ability and interest to quickly learn and use new tools and technologies.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

  • Must be able to lift up to 50lbs.
  • Must be able to sit for long periods of time.
  • Must be able to stand for long periods of time.

EQUIPMENT:

  • Office space including desk, computer, and phone
  • City provided keys

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