Human Resources Service Representative

POSITION SUMMARY

The Human Resources Service Representative is a key member of the Human Resources Team providing HR operational service and support to employees and leaders of the organization. The HR Service Representative is familiar with a wide range of Human Resources policies, programs, and procedures to provide first line service and support to employees who call or email for assistance. The HR Service Representative refers more complex requests to the appropriate team within or outside of Human Resources. The HR Service Representative is responsible for managing compliance with the license, background and certification requirements and ensures adherence with applicable employment laws, regulatory, and job description requirements.

MINIMUM REQUIREMENTS

Education:

• High school diploma or equivalent.

• Bachelor Degree in Human Resources or a related field preferred.

Experience:

• One year of office/clerical support experience.

• Recent work experience in a healthcare setting preferred.

Knowledge, Skills, Abilities:

• Demonstrated the ability to respect individuals of diverse culture, providing opportunities to make informed choices, be aware of own body language and tone of voice so not to offend others.

• Demonstrated honesty, fairness, inspire trust and demonstrate dignity and respect to others consistently regardless of the complexity of the situation.

• Ability to use good reasoning and logical thinking skills to assist people in problem solving.

• Possesses excellent communication skills. Frequently interacts with internal staff at all levels in the organization and outside agencies and organizations.

• Demonstrates an awareness that in all situations confidentiality is of utmost importance at all times in relation to access to employee information.

• Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health.

License/Certification/Registration:

• PHR, SPHR certification or SHRM-CP, SHRM-SCP certification preferred.

SUPERVISION RECEIVED

Receives general supervision from the Director of Human Resources.

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

• Responds to or triages all HR inquiries such as basic policy interpretation, stay interviews, and exit interviews and provides first level progressive discipline guidance to managers. Maintains confidentiality on all HR-related matters.

• Administers verification of required clearances, licenses and certifications. Communicates with leaders and employees to ensure timely renewals and compliance with state and local agencies as well as the Department of Health and The Joint Commission.

• Post hire, manages all aspects of employee personnel file to ensure compliance with regulatory requirements.

• Assists with various HR requests, which includes collecting and compiling HR metrics and reports and publishing and maintaining HR policies.

• Processes unemployment requests and inquiries in a timely manner.

• Performs HRIS data entry and maintenance. Ensures all personnel records are updated promptly to maintain accurate system of record.

• Works independently and within a team on special non-recurring and ongoing Human Resource and Talent Acquisition projects.

• Acts as a liaison between employees and other Human Resources specialties (i.e., payroll, benefits, compensation, leave, talent acquisition, labor relations).

• Performs photo identification tasks:

• Takes photos and prepares badges for new employees using computerized photo ID system software.

• Distributes badges to departments in timely manner.
• Prepares new badges for transferred or promoted employees, as well as those with name changes and/or new credentials.
• Conducts annual ID badge replacement program.
• Creates new badge designs, as needed.
• Prepares replacement badges within 24 business hours of notification.

• Responsible for informing payroll/finance of fees associated with lost badges.

• Provides support and coverage in labor relations and benefits as needed.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.