Branch Manager

5 days ago

Windsor, Connecticut, United States M&T Bank Full time $60,890 - $101,483
Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities:
  • Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
  • Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
  • Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
  • Proactively prospects and grows Business Banking relationships through outreach. Builds the bank's presence in the community
  • Conducts interviews and selects employees based on staffing model.
  • Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
  • Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
  • Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
  • Engages with all team members and business partners as appropriate.
  • Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
  • Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
  • Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Completes other related duties as assigned.
  • Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Scope of Responsibilities:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities:

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required:

Bachelor's degree,

OR, in lieu of degree,

Four (4) years' relevant experience. Minimum three years sales experience

Minimum two years' managerial experience or proven leadership abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.  Note: branch provides training for licensing within 6 months.

M&T Business Banking Specialist within 18 months of hire.

Demonstrated strong knowledge of Business Banking products, services and client relationship management.

M&T Way Certified

Precision Leadership Certified Bi-lingual/Spanish preferred

Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Experience with Internet and email preferred.

Education and Experience Preferred:

Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.

Excellent communication and interpersonal skills.

Proven ability to demonstrate and coach exceptional customer service.

Ability to communicate and function professionally with all levels of personnel and business partners across the organization.

Strong financial services product knowledge preferred.

Strong organization, time management, and prioritization skills.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60, $101,483.90 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWindsor, Vermont, United States of America

  • Branch Banking – Assistant Leader

    4 days ago

    Windsor, Connecticut, United States Flagstar Bank Full time $60,000 - $120,000 per year

    Position TitleBranch Banking – Assistant LeaderLocationChandler, AZ Job SummaryThe Branch Banking Assistant Leader drives branch revenue growth, operational integrity, and client experience excellence, with a focus on reputational success in the community.Job Responsibilities:Business Performance: Drive market growth of primary client relationships and...

  • Software Engineering Manager

    3 days ago

    Windsor, Connecticut, United States Compri Consulting Full time $150,000 - $250,000 per year

    Our client is seeking aSoftware Development Managerfor a direct hire opportunity in Windsor, CT.Candidates must be local to support a hybrid work schedule.The Senior Software Development Manager leads the design, development, and deployment of scalable, secure, and resilient cloud-native applications and services. This role is responsible for driving the...

  • Physical Therapist PT Home Health PRN

    2 days ago

    Windsor, Connecticut, United States Elara Caring Full time $50,000 - $65,000 per year

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.Job Description:Physical Therapist...

  • SUE Technician II

    4 days ago

    Windsor, Connecticut, United States Colliers Engineering & Design Full time $27 - $35

    OverviewColliers Engineering & Design is looking for a SUE Technician II to join our growing Subsurface Utility Engineering (SUE) Services teamSubsurface Utility Engineering (SUE) is a branch of engineering that deals with mitigating risks associated with new infrastructure design and construction. We work closely with engineers and utility owners to help...

  • Outside Sales Market Development

    10 hours ago

    Windsor, Connecticut, United States W.B. Mason Full time $65,000 - $75,000

    Join our dynamic team at W.B. Mason and take your career to new heights in East Windsor, CT We're on the lookout for a passionate full-time Market Development Specialist who believes in more than just a job, it's about building a future. If you're a driven individual ready to excel in the world of outside sales, this is your chance to thrive and unlock...

  • Registered Nurse Psych Visits FT

    10 hours ago

    Windsor, Connecticut, United States Elara Caring Full time $60,000 - $90,000 per year

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.Job Description:ID#...

  • Developmental Services Worker 1(Office/On-site)

    5 days ago

    East Windsor Hill, Connecticut, United States Connecticut Department of Administrative Services Full time $45,000 - $62,000 per year

    Developmental Services Worker 1Office/On-siteRecruitment # HN-001Location East Hartford, CTEllington, CTKillingly, CTManchester, CTMansfield, CTMiddletown, CTNew London, CTNewington, CTNorth Franklin, CTNorwalk, CTRocky Hill, CTSimsbury, CTSouth Windsor, CTSouthbury, CTTorrington, CTWatertown, CTWindham, CTDate Opened 10/6/2025 12:00:00 AM Salary $45,870* -...

  • Branch Manager

    3 weeks ago

    Windsor, United States M&T Bank Full time

    Branch ManagerManages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.Primary ResponsibilitiesResponsible for overall profitability by directing sales and business...

  • Branch Manager

    5 days ago

    Windsor, NJ, United States PNC Financial Services Group Full time

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Branch Manager

    3 days ago

    Windsor, NJ, United States PNC Financial Services Group Full time

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Branch Manager

    2 days ago

    Windsor, NJ, United States PNC Financial Services Group Full time

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • BRANCH TEAM LEAD

    1 week ago

    New Windsor, NY, United States Walden Savings Bank Full time

    Branch Team Lead Join our Team! We're seeking a customer-focused Branch Team Lead to support daily branch operations while delivering exceptional service. This role performs both teller and platform functions, supports cash management, and assists with training and development of teller staff. Reports to: Assistant Branch Manager Branch Hours Monday -...

  • BRANCH TEAM LEAD

    1 week ago

    New Windsor, NY, United States Walden Savings Bank Full time

    Branch Team Lead Join our Team! We're seeking a customer-focused Branch Team Lead to support daily branch operations while delivering exceptional service. This role performs both teller and platform functions, supports cash management, and assists with training and development of teller staff. Reports to: Assistant Branch Manager Branch Hours Monday -...

  • BRANCH TEAM LEAD

    4 days ago

    New Windsor, NY, United States Walden Savings Bank Full time

    Branch Team Lead Join our Team! We're seeking a customer-focused Branch Team Lead to support daily branch operations while delivering exceptional service. This role performs both teller and platform functions, supports cash management, and assists with training and development of teller staff. Reports to: Assistant Branch Manager Branch Hours Monday -...

  • BRANCH TEAM LEAD

    7 days ago

    New Windsor, NY, United States Walden Savings Bank Full time

    Branch Team Lead Join our Team! We're seeking a customer-focused Branch Team Lead to support daily branch operations while delivering exceptional service. This role performs both teller and platform functions, supports cash management, and assists with training and development of teller staff. Reports to: Assistant Branch Manager Branch Hours Monday -...

  • Branch Operations Assistant

    1 week ago

    East Windsor, CT, United States Ritchie Bros. Full time

    Job Description The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist...

  • Branch Office Administrator

    3 weeks ago

    Windsor Heights, United States Iowa Staffing Full time

    Branch Office AdministratorWould you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team. At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role, you are a critical...