Salary Grade: 4

JOB TITLE:  Senior Teller Non-Exempt

DEPARTMENT:  Branch 

REPORTS TO:  Head
Teller 

Position Summary: The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank's policies. In the absence of a Head Teller, may assume his/her responsibilities. 

Functions: 

• Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
• Resolves routine customer service concerns and/or notifies the appropriate authority to do so
• Explains, promotes, refers, and/or sells products and services based on customers' needs, i.e., travelers checks, money orders, cashier checks
• Meets or exceeds defined sales, referrals, and service goals
• In the absence of a Head Teller, may assume Head Teller responsibilities
• Assists with supervision of the Teller line in conjunction with Head Teller
• Mentors, acts as a guide, and learning resource for individuals in Teller I and Teller II positions
• Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
• Processes transactions on the bank's operating system(s)
• Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift's end (in strict accordance with bank's guidelines)
• Removes deposits from, and counts and balances cash in automated teller machines and night depository
• Performs other assigned duties essential to the operation of the branch
• Occasionally "fills in" for other branches at the request of management
• May open new accounts
• Completes end of day branch balancing and reports
• Actively participates in community service and consistently represents Dime Bank in a professional manner. 

Knowledge, Skills, Requirements: 

Requires at least a high school diploma or its equivalent, one
year of prior experience in a financial institution performing teller
activities, and an adherence to the bank's training policies and requirements. 

• Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• Top-notch communication skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Initiative
• Ability to work closely and harmoniously with others in a busy environment 

Physical Demands and Condition Requirements: 

• General office environment
• Standing for extended periods of time
• Ability to lift bags of coin 

Equipment Used: 

• General office equipment, i.e., calculator, photocopier, etc.
• Computer
• Coin machine
• Bill counter 

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.