Instructional Designer

Payrate:

$ $35.00/hr.

Summary:

The Global Learning Solutions (GLS) team is seeking a highly organized and proactive Content Governance LED Contractor to be the backbone of our content lifecycle management. This role is critical in ensuring the accuracy, compliance, and findability of our centralized learning content catalog. You will merge learning design expertise with robust governance protocols, with a primary focus on: Maintaining content standards and overall quality.

Managing metadata integrity. Actioning on content maintenance requests. Championing best practices for content creation. Driving the timely refresh and retirement of essential enablement assets.

Responsibilities:

• Content Governance & Compliance
• Lifecycle Management & Review: Oversee the content maintenance cycle, including coordinating GLS cadence reviews and monthly governance outreach efforts with content owners.
• Documentation Standards: Maintain standard documentation practices, including the use of Single Source of Truth (SSOTs), impact maps, and storyboarding templates across the team.
• Style Guide: Support the team in maintaining and updating the Field Readiness style guide with current terminology, brand standards, and compliance guidelines.
• System Governance: Govern the use of content storage systems, ensuring consistency in file organization, version control, and access.
• Content Maintenance & Metadata Integrity
• Maintenance Queue Ownership: Own and monitor the content maintenance queue, including ongoing checking of the queue, reviewing/routing tickets, scoping maintenance intake requests,and raising risks for maintenance blockers.
• Maintenance Execution: Action on intake requests for centrally owned content, including bug fixes, minor content refreshes, and technical updates.
• Metadata Management: Ensure that metadata for new and updated courses is complete, accurate, and follows established guidelines. Assist with mass updates to metadata fields to ensure alignment with governance standards (within platforms like Astro's Course Tracker and myTrailhead).
• Content Inventory & Retirement: Maintain a current inventory of the content catalog, support rebranding initiatives, and coordinate with stakeholders for the smooth retirement of outdated courses.
• Content Refreshment: Create and maintain content for refreshes and updates using e-learning and production tools like Articulate Rise, Storyline, Google Suite, and Adobe Express.
• Resource Library Governance
• Resource Library: Support the creation of a learning design resource library and assist with library promotion to drive awareness and improve consumption across the business.
• Agent-Ready Inventory: Organize and transform library content and learning design resources to meet agent-ready standards necessary for agent integration.
• Governance Model: Partner with the Content Governance team to develop an end to end governance model of library content and resources.
• Quality Standards: Conduct quality assurance reviews of library content on a regular cadence to ensure it continually meets established standards for relevancy and accuracy.
• Best Practice Guidance: Collaborate closely with learning design agile teams, stakeholders, and vendors to apply design standards and provide guidance on content maintenance best practices.

Qualifications:

• Experience: 2+ years of proven professional experience in content management, learning operations, or instructional design.
• E-Learning Tools: Demonstrated proficiency in using e-learning authoring tools, specifically Articulate Rise and Storyline, for content maintenance and quick updates.
• Process Acumen: Strong understanding of content lifecycle management processes, governance protocols, and quality assurance standards.
• Data Organization: 1+ years of experience with data organization using spreadsheet programs (Google Sheets/Excel) for tracking inventory and maintaining metadata fields.
• Portfolio: Showcase a portfolio of e-learning development using Articulate Rise and/or Storyline, highlighting learning experiences, job aids, and resources.
• AI Acumen: Proven ability to use AI tools to drive efficiencies within the flow of work, coupled with a foundational understanding of AI concepts to support governance of agent knowledge.

Preferred Qualifications:

• Experience with data accuracy improvement within proprietary learning platforms (e.g., myTrailhead, Astro's Course Tracker).
• Familiarity with applying design methodologies (like ADDIE or SAM) for content refresh and maintenance cycles.
• The ability to explore, understand, and communicate data using tools like Tableau or Company reports.
• A bachelor's degree in instructional design, learning technology, or a similar field.

Pay Transparency:
The typical base pay for this role across the U.S. is:
$ $35.00/hr.
Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
 

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