Service and Outreach Coordinator

Schedule: Monday - Friday, 7:30 am - 3:30 pm - varies based on program events and needs

Pay: Based on experience

Job Location: Benton, AR Position Type: Full TimeEducation Level: Bachelor's Degree

SUMMARY: Provides oversight of total programs for STAR. Ensures compliance with all regulatory agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assures all clients assigned to caseload receive annual physicals, including physician prescription for Day Habilitation Services.
• Completes Yearly D&E Assessments on clients within two (2) weeks of receiving physical/prescription for Day Habilitation; client's annual assessment information assists in development of client's Individual Program Plan (IPP).
• Develops IPPs for all assigned clients, according to all licensing guidelines, including Adult Development goals/objectives specific to client needs and individualized schedules.
• Completes Quarterly Reports every 90 day period from time of client's IPP Yearly Meeting, including progress/lack of on goals depending on data from Daily Goal Sheets, behaviors, accomplishments, medical information, etc.
• Conducts Quarterly Meeting with assigned clients to relay progress/change on goal objectives and provide feedback on past 90 days. Sends reports to clients families to communicate progress and concerns.
• Assures all goal/objective changes are completed as needed on Daily Goal Sheets and distributed to instructors on bi-monthly basis.
• Manages tracking system of records on assigned AD clients, including Annual Physicals, Physician Certificates, Annual Meetings, Quarterly Reports, D&E Assessments, Permissions Packets, Face Sheets, etc. Assures all forms/reports are completed when due. Provides client Annual Review Checklists to AD Manager to notify of updated files.
• Delivers Physician Certificates to client physicians for review/approval of IPP.
• Completes/submits all information for billing D&E on clients assigned to caseload.
• Schedules/conducts annual meetings for assigned clients and invites their families/staff to attend.
• Assists staff in handling behaviors of clients assigned to caseload.
• Assists clients and families in locating needed support/ancillary services.
• Works with nurse to assure client health needs are met.
• Serves as liaison for public school referrals to STAR, including attending school conferences as requested by public schools.
• Serves as intake person for all client referrals not in Residential Program, including gathering necessary information for review by Admission Committee and providing to AD Manager for presentation to committee.
• Audits monthly 10% of client case files to assure compliance.
• Attends weekly communication meeting with AD Manager and peers to address client/staff issues.
• Provides weekly Communication Report on assigned clients and Referral Report to AD Manager.
• Serves as Driver for participant day trips to various state locations. Driving may be required on as much as a daily basis. Required to undergo periodic driving test and demonstrate proficiency in the operation of a motor vehicle, including passenger vans. Employee may also be required to drive his/her own personal vehicle at times, and maintain adequate liability coverage on any personal vehicle used to transport participants.

OUTREACH RESPONSIBILITIES include the following:

• Collaborate with internal teams to align outreach efforts with organizational goals and service delivery.
• Conduct outreach activities to ensure customer satisfaction and gather feedback for continuous improvement.
• Promote STAR services through marketing campaigns, events, and public relations efforts.
• Seeks out opportunities such as job fairs, transition fairs, etc.
• Establish and maintain relationships with community organizations, stakeholders, and service providers.
• Develop and implement outreach strategies to increase program capacity and community engagement.
• This is a safety sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree (B.A.) from four-year college or university; or one to four years related experience and/or training; or equivalent combination of education and experience; knowledge of state and federal regulations.

LANGUAGE SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.

QUALITY ASSURANCECOMPLIANCE: To adhere to the following and comply with all Quality Assurance'sHIPAA procedures:

• The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.
• Consumers' progress notes be maintained and completed daily or as needed on the prescribed forms.
• Consumers' records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers' records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Why Friendship Community Care:

• 401(k) Retirement
• Health, Dental, and Vision insurance available for FT employees
• Paid holidays available for FT employees
• Vacation accrual available for FT employees
• Disability, Cancer, Accident and Life Insurance Available
• Excellent work environment

Friendship Community Care strives to offer highly competitive benefits package, and a family work environment

If you think you would thrive in this position, please apply with us today

Friendship Community Care is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

Friendship Community Care is a drug-free workplace and an E-Verify participant.