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Lead Patient Representative, Front Desk

11 hours ago

Las Vegas, Nevada, United States Velazquez Pain Relief Center Full time

Benefits:

  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

About the Role:
Join the Velazquez Pain Relief Center team as a Lead Patient Representative at our North Las Vegas location In this dynamic front desk role, you will be the first point of contact for our patients, providing exceptional service and support in a welcoming environment.

Clinic Address:
1815 E Lake Mead Blvd Ste 300 N Las Vegas, NV 89030

Responsibilities:

  • Greet and assist patients upon arrival, ensuring a friendly and professional atmosphere.
  • Manage appointment scheduling and patient inquiries via phone and in-person.
  • Collect and verify patient information and insurance details accurately.
  • Maintain an organized front desk and ensure a smooth flow of operations.
  • Process patient payments and manage billing inquiries efficiently.
  • Collaborate with medical staff to enhance patient experience and care.
  • Handle patient records and maintain confidentiality in compliance with HIPAA regulations.
  • Assist with administrative tasks as needed to support the clinic's operations.

Requirements:

  • Must be bi-lingual in English and Spanish
  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Previous experience in a front desk or patient-facing role, preferably in a healthcare setting.
  • Strong communication and interpersonal skills to engage effectively with patients.
  • Proficient in using electronic health record (EHR) systems and basic office software.
  • Detail-oriented with excellent organizational skills to manage multiple tasks.
  • Ability to work in a fast-paced environment while maintaining a positive demeanor.
  • Knowledge of medical terminology and insurance processes is advantageous.
  • Supervisor or Leadership experience a plus

  • Must be able to work various shifts Monday thru Friday

  • 7:45 am to 4:45 pm

  • 8:00 am to 5:00 pm
  • 9:00 am to 6:00 pm

About Us:
Velazquez Pain Relief Center has been serving the Las Vegas community for over a decade, offering compassionate care and innovative pain management solutions. Our patients love us for our personalized approach and dedicated staff, while our employees appreciate a supportive work environment that fosters growth and teamwork.