VP, Document Management

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a VP, Document Managementto join our team

Reporting to Servicing Leadership, this position leads and develops the Document function and team. The position is responsible for the creation, organization, and maintenance of critical mortgage loan documents, ensuring compliance with regulatory requirements and industry standards.

The position leads engagements and collaborates with cross-functional teams to implement efficient document management systems, driving innovation and optimizing workflows. The role is responsible for assessing methodologies that enhance document processing, storage, and retrieval capabilities.

As a manager of managers, the VP, Document Management leads the Documents Team, fostering a culture of excellence and ensuring the highest levels of accuracy and security. The position requires an understanding of document management practices within the mortgage industry, coupled with effective leadership skills to grow and enhance the capabilities of the document management function.

Qualifications include:

• Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
• 5+ years' experience in mortgage document management roles required
• 5+ years' experience in mortgage servicing
• 3+ years leadership experience in mortgage servicing
• Proven track record in training, coaching, and developing people
• Previous experience successfully leading people/ teams in a fast-paced work environment
• Prior experience successfully leading servicing-related projects and initiatives with cross-functional teams
• Strong working knowledge of MSP, title, short sale, deed in lieu of foreclosure, mortgage insurance, property preservation, REO, BPOs/valuations, foreclosure, and bankruptcy
• Strong customer service skills
• Strong fiscal and technical aptitude
• Strong operational orientation
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Strong leadership capabilities with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility, coupled with recognizing and supporting the organization's culture, values, and priorities
• Proven ability to coach, train, and develop people managers, as well as staff
• Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization
• Ability to effectively present to and facilitate discussions with leadership
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Strong analytical skills and business acumen
• Strong problem-solving abilities; ability to analyze and interpret data to identify opportunities and propose well-developed solutions
• Strong decision-making abilities coupled with sound judgement
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment
• Ability to prioritize, organize time and resources to consistently bring projects to successful completion
• Client-focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
• Strong attention to detail; strong quality and compliance orientation
• Ability to manage and lead change; high learning agility with the ability to connect multiple variables to identify opportunities and solutions
• Effective management skills to include talent selection, training, coaching, mentorship, and performance management
• Collaborative work style; team-oriented
• Strong compliance orientation
• Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively surface questions, opportunities, issues, and concerns
• Strong project management skills with the ability to effectively lead matrix teams
• Professional maturity, integrity, and the ability to maintain confidential data and information

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Featured Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $86,000.00-$115,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.