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Event Support Specialist

3 weeks ago

Monrovia, California, United States St. Baldrick's Foundation Full time

Position Overview

This position is hybrid and will come to the Monrovia, CA office 2 to 4 times a month. During the training period, you may need to come into the office at least once a week. We are also open to hiring out of state if the individual has experience working fully remote.

This position is responsible for providing appropriate and correct information and guidance to volunteers fundraising through St. Baldrick's signature head-shaving events. This person will be focused on supporting volunteer event organizers and their core volunteer committee by listening, documenting and helping resolve conflicts or issues. The Event Support Specialist will work effectively under pressure to deliver results in a fast-paced environment, and conduct duties professionally with the public, volunteers and fellow co-workers. This position requires ongoing and regular communication with all assigned volunteers primarily by email, phone and in person when appropriate. We work with amazing volunteers all over the USA.

As an employee of the St. Baldrick's Foundation, it is imperative that the Event Support Specialist understand and uphold, in words and actions, the Foundation's mission and goals. Every member of the Foundation's staff plays a critical role in the fulfilment of these and is therefore expected to demonstrate his/her commitment by practicing the Foundation's Guiding Principles of Transparency, Continuous Improvement, Fun, Accountability, Mission Driven and Alignment in his/her daily work and to make efforts above and beyond their written job duties as necessary.

To maximize funding available for life-saving childhood cancer research, employees must align with the Foundation's plans, and actively work with other departments and volunteers to elevate the St. Baldrick's brand and achieve results while building and maintaining a healthy organization. Each staff member works to build trust among co-workers, departments, and among supporters, while creating a sense of urgency that drives action and engagement in the Foundation's work.

  • The Event Support Specialist responds to routine inquiries from but not limited to, Volunteer Event Organizers and their core volunteer committee via email and by telephone.
  • Provide information and guidance to VEOs and their core volunteer committee on matters related to their fundraising events, publicity and promotion, volunteer management, recruitment, donation handling, website and fundraising strategies.
  • Communicate frequently with volunteers to ensure they have the appropriate information to reach their fundraising goals. Ensure the volunteers are familiar with the Foundation policies and provide creative solutions to resolve volunteer issues.
  • Manage a high volume of event inquiries during peak season and maintain an appropriate response time.
  • Responsible for maintaining proper documentation of information and data that needs to be captured for reporting needs and development of strategies as established by the development department.
  • Provide feedback on functionality of systems to improve our events and fundraising model.
  • Must demonstrate knowledge of the Foundation and its mission.
  • Other duties as assigned.

Minimum Position Requirements

  • Minimum 2 years of experience coordinating and planning events.
  • An understanding of fundraising, with the interest for further development and at least 2 years of volunteer exposure.
  • Work habits characterized by maturity, professionalism, good judgment, diplomacy and tact with a commitment to the foundation's mission.
  • Maintain a positive attitude, even when faced with challenging situations. Problem-solving skills, and the ability to think under pressure.
  • Project management experience.
  • Interpersonal skills capable of building and sustaining long-term relationships with team members and inter-departments.
  • Excellent organization skills and the ability to manage different tasks concurrently.
  • Exceptional communications skills, both oral and written are essential.
  • Exceptional speaking and active-listening skills required.
  • Must be engaging and comfortable on the phone with proven influencing skills.
  • Excellent writing skills, for emails with volunteers to provide information and coaching.
  • Ability to stay organized, multi-task and manage time effectively.
  • Ability to work proactively, independently and in a team environment to handle and prioritize multiple projects.
  • Computer proficient. Skilled knowledge of Microsoft Word, Excel, Outlook and the Internet as well as other programs as needed.
  • Ability to work seasonal overtime – both nights and weekends may be required.

WE ARE LOOKING FOR A CANDIDATE WITH AT LEAST 1-2 YEARS OF CUSTOMER SERVICE EXPERIENCE. THE STARTING HIRING RANGE FOR THIS POSITION IS $20 TO $21.40 AN HOUR BASED ON EXPERIENCE. ST. BALDRICK'S FOUNDATION PROVIDES WORK/LIFE BALANCE, GENEROUS PAID HOLIDAYS, PTO, SICK TIME,MEDICAL, DENTAL, AND VISION BENEFIT PACKAGE. ALSO, A 401K AND RETIREMENT PLAN.

ONLY CANDIDATES SUBMITTING A RESUME WILL BE CONSIDERED FOR THE POSITION. THIS JOB IS LOCATED IN MONROVIA, CA AND THE EMPLOYEE WILL HAVE THE FLEXIBILITY TO WORK FROM HOME. IF YOU ARE OUT OF STATE, YOU MAY ALSO APPLY IF YOU HAVE EXPERIENCE WORKING FULLY REMOTE. Thank you