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Customer Service Specialist

8 hours ago

Sterling Heights, Michigan, United States Suburban Automotive Services Full time

At GLS North America, we power the behind-the-scenes operations of the automotive industry. As an industry leader in garage services, event and location services, and custom vehicle solutions with decades of proven customer satisfaction, our wide range of capabilities and 18 operating locations spanning across North America ensure we are always equipped to service your needs. Whether it's fleet management, advertising and marketing support, custom IT solutions, event coordination, car prep services, or logistics, we make the impossible possible.

Why Work for Us?

Join a team that's focused, nimble, and driven to succeed. GLS North America is where creativity meets precision—and where your work helps shape the next stage of the automotive evolution. Your journey starts here

  • Stability & Success: 75+ years of family-owned excellence.
  • Work-Life Balance: Consistent scheduling so you'll always know when you're working.
  • Weekly Pay & On-Demand Pay: Get paid every week, with access to same-day pay when you need it.
  • Benefits For All Stages of Life: From medical, dental, and vision coverage, to disability and life insurance, we've got you covered.
  • 401K with Company Match: Plan for your future while working with us.
  • Paid Time Off: 2 weeks of PTO starting after just 30 days.
  • Recognition Programs: We celebrate your hard work through multiple recognition programs based on service, values, and performance.
  • Growth & Leadership Experience: We believe in developing our team and promoting from within.
  • Inclusive Work Culture: Work alongside diverse talent with a range of skills and knowledge.
  • Community Engagement: We're proud to support our local communities through participation in various events.

As a Customer Service Specialist on the Global Logistics Event Team, you will oversee event vehicle management from start to finish—including ordering, tracking, and ensuring timely transportation. You will work closely with clients, vendors, and internal teams to maintain seamless operations while upholding compliance with company and client policies.

Salary Overview:

The pay rate for this role starts at $18 per hour based on experience.

Hours:

The hours for this role are Monday through Friday 7:30am to 4pm.

Responsibilities include:

  • Vehicle Management: Order and track event vehicles, maintaining accurate status updates in tracking logs.
  • Logistics & Coordination: Ensure vehicles are transported to and from event sites on schedule.
  • Billing & Compliance: Process tolls, violations, and tax-related vehicle expenses.
  • Documentation: Maintain accurate paper and digital records for each event in compliance with GM policies.
  • Vendor & Dealership Liaison: Work with GM dealerships and vendors for vehicle preparation, repairs, and plating.
  • Buyback Processing: Complete vehicle buybacks efficiently while adhering to GM policy.
  • Reimbursements: Handle non-dealer and dealer reimbursements as required.
  • Cross-Team Coordination: Collaborate with internal departments to meet deadlines and maintain smooth event operations.
  • Adhere to Company Values: Align business practices with Suburban Automotive Service's DRIVEN values and mission.

Qualifications and Skills:

  • High school diploma or GED required.
  • Valid driver's license with a safe driving record (required).
  • 1–3 years of experience in customer service, event coordination, or a related field.
  • Previous automotive experience preferred but not required.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
  • Strong written and verbal communication skills.
  • An analytical thinker with the ability to troubleshoot logistical challenges.
  • Detail-oriented with the ability to adapt to changing priorities.
  • Ability to work with minimal supervision while meeting deadlines.
  • Demonstrated punctuality, attendance, and dependability.

Working Conditions and Physical Demands include:

  • This position is performed in an office setting. Applicants must be okay with sitting for extended periods.
  • Work requires a willingness to work a flexible schedule. May require occasional evening and/or weekend work.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.