patient and family specialist
2 weeks ago
Job Summary
The Patient and Family Specialist provides direct patient and family services, including educational, advocacy, hospitality and referral services in efforts to reduce anxiety, improve coping, maximize the utilization of health care and improve outcomes. This position requires excellent customer service and assessment and active listening skills, is knowledgeable of internal and external resources and is able to help patients and families obtain and understand credible cancer information to be able to manage the disease and treatment. All efforts are to achieve the objectives of improving the patient and family experience at Moffitt Cancer Center and improving patient safety, quality and satisfaction. This position collaborates with stakeholders to create and implement processes and programs to improve the accessibility to patient and family services, including access to patient education resources. This position involves daily direct patient and family member contact in the Patient Libraries and Welcome Centers and integrates Moffitt Cancer Center service, diversity, and patient and family centered care philosophies in all program development and implantation aimed at enhancing the patient and family experience.
Position Highlights:
- Primary function will be to provide direct patient and family services including educational, advocacy, hospitality and referrals to Moffitt resources
- Will be able to provide credible cancer information from internal and external resources to patients and families
- Will collaborate with stakeholders to implement processes and programs to enhance virtual and in-person patient education
The Ideal Candidate:
- Will have excellent customer service skills.
- Working proficiency in Microsoft Office applications
- Organizational and time management skills
- Knowledge of medical terminology
- Sound decision-making skills, managing conflict resolution
- Bilingual in English and Spanish
Responsibilities:
- Communicate clearly and openly
- Demonstrate active listening skills
- Manage workloads and processes
Qualifications:
- Bachelor's Degree required (field of study: Business Management, Communications, Education, Information Studies, Marketing, Public Relations and Social Science degrees such as social work and psychology, or related field.
- Minimum of two (2) years' experience in customer service, social service, or healthcare is required.
- OR Master's degree and zero years experience
Location: H. Lee Moffitt Cancer Center & Research Institute · Patient Family Ctr Care
Schedule: Full Time, Day Shift, 8:30am - 5:00pm
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