Leasing Specialist

POSITION OVERVIEW:

The Leasing Specialist's role is to increase occupancy, resident retention, and acquisition of qualified new residents. Professionally and personally greet prospects, demonstrate the features & benefits of the property and to secure lease agreements.

DUTIES AND RESPONSIBILITIES:

Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

FINANCIAL

• Accept/Receive deposits, rent & fee payments and submit to the Property Manager for processing

ADMINISTRATIVE/OFFICE

• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment
• Must have complete knowledge of lease contract, application, and other addenda
• Correctly complete all lease applications, process application verification & notify prospective residents of results
• Complete all lease paperwork including related addenda
• Complete Guest Information form on all prospects, send thank you notes & follow up calls
• Enter phone and/or walk-in traffic from Welcome Cards into Resman daily
• Inventory office supplies weekly & report to the Property Manager with needs
• Organize & file appropriate reports, leases, and paperwork daily
• Attend company meetings when requested
• Document all resident communication (verbal & written) in lease file conversation log
• Assist Property Manager in preparation of daily & weekly reports, market surveys, etc.

MAINTENANCE & SAFETY

• Ensure that the appearance and physical aspects of the property are within established standards by physically walking/inspecting the property daily & submitting reports to the Property Manager or Lead Maintenance
• Must immediately notify the Property Manager of any illegal conduct by a vendor, resident, or employee
• Accompany outside vendors on service request calls for occupied apartments when necessary

MARKETING & LEASING

• Greet prospective residents, qualify, and determine their needs & preferences, then professionally present the property & specific units pointing out the features & benefits
• Maintain a professional (clean & organized), yet personal (friendly) atmosphere in the leasing office and other areas where prospective residents may meet current residents
• Inspect models & made-ready units daily to ensure they meet standards
• Conduct outreach marketing as assigned by the Property Manager
• Maintain awareness of local sub-market conditions & trends to make recommendations to Property Manager for marketing property & improving resident satisfaction
• Answer incoming calls & handle each whether it is a prospective new resident, current resident with a complaint or service request, vendor/suppliers, etc. Transfer calls to Property Manager when appropriate

RESIDENT RELATIONS

• Accepts service requests from residents and routes to maintenance for prompt processing
• Maintain positive customer service and "can do" attitude at all times

GENERAL

• Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Property Manager

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person