Public Safety Communications Manager

Job Posting End Date:

November 19, 2025 ARE YOU A CURRENT COUNTY OF KAUA'I EMPLOYEE? IF YES, DO NOT APPLY HERE IF YOU APPLY ON THIS WEBSITE YOUR APPLICATION WILL NOT BE ACCEPTED.This posting is for External Candidates only. Current County of Kaua'i employees, must apply on the Internal Career Site by clicking on this link

Job Title:

Public Safety Communications Manager

Salary Range:

N/A

Position Salary:

7,370.00 USD Monthly

Location:

Police Department Headquarters

Civil Service or Non Civil Service:

Civil Service

Job Summary:

Provides for the overall management of the day-to-day operations and technical support for 911 operations and public safety dispatching services; manages the Public Safety Answering Point (PSAP) and the Computer Aided Dispatch (CAD) system for the County of Kaua'i; develops and implements policies, procedures and regulations; and performs other related duties as required.

Examples of Duties:

(The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position).

• Plans, directs and coordinates the day-to-day operations and technical support for the County of Kaua'i's 911 operations and public safety dispatching services in accordance with Federal and departmental policies and standards;

• Participates in the design, development and maintenance of the overall public safety software systems for Police, Fire and Emergency Medical Services (EMS); 

• Participates in the preparation of the annual departmental budget, prepares grant reimbursements, contracts, requests for proposal and other requirement documentation identifying needs and potential funding sources;

• Develops and recommends plans, policies and procedures to implement objectives;

• Evaluates the communications center functions and program requirements to formulate long-range goals and objectives and implements in the strategic plan;

• Identifies new technology and recurring maintenance needs;

• Provides technical support, direction and coordination as PSAP Manager and CAD Administrator;

• Assigns and reviews the work of subordinates; prepares job performance evaluations; recommends personnel actions including hiring, promotion, disciplinary actions and terminations;

• Maintains liaison with vendors and manufacturing firms to coordinate acquisition of software and equipment;

• Prepares a variety of analytical and statistical reports and correspondence on operations and activities;

• Develops and provides training and presentations as required;

• May serve on various committees on a Federal, State or County level;

• Performs other related duties as assigned.

Minimum Qualifications:

Training and Experience: 

A combination of education and experience substantially equivalent to graduation from an accredited college or university with a baccalaureate degree in public administration, communications, computer science, information systems management or a related field; and

• three (3) years of professional work experience in communications center operations or a related field; and

• two (2) years of supervisory work experience. 

Qualifying Supervisory Work Experience:

Professional work experience which includes planning, directing, assigning, and reviewing the work of others; advising subordinates on difficult program areas; timing and scheduling subordinate work; and training and developing new employees.

For additional details about the job and information on minimum qualification substitutions, if any, click here.

Work Shift/ Schedule:

7 days/week operation; shift work (United States of America)

Equal Opportunity Employer

It is the policy of the County of Kauaʻi that there shall be no discrimination in employment pursuant to Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 as amended, and the Hawaii Revised Statutes Chapters 368 and 378.

Except for bona fide occupational or other legal requirements, no individual employed by the County, or applying for employment with the County, shall be subjected to discrimination on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy or reproductive health decisions, arrest and court record, assignment of child support, national guard participation, Veteran status, credit history, domestic/sexual violence victim status, or any other basis covered by state or federal laws governing non-discrimination

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