Part Time Hotel Front Desk
6 days ago
STAYBRIDGE SUITES HOTEL is looking for a part-time Front Desk Agent to welcome our guests and manage their requests and needs. 3p-11p shifts on Sunday, Tuesday, Wednesday. The Front Desk Agent will be responsible for providing information and resolving problems. The ideal candidate will have a love for customer service and will be able to work independently while also communicating with other staff members. The Front Desk Agent will also be responsible for checking in guests, providing information to guests, and responding to guest requests.
The hours are from 3 pm to 11 pm.
Duties include:
- Manage all incoming calls and emails for the hotel
- Check guests in and out of the hotel, as needed
- Process all payments (credit cards, cash, check)
- Manage all reservations and cancellations
- Respond to guest complaints in a timely manner
- Maintain the cleanliness of the front desk area (by sweeping, mopping, etc.)
- Check that all front desk items are working properly (i.e., phones, televisions, radios, etc.)
- Maintain accurate records of sales and payments
Competencies:
- Ability to multi-task while still being productive in a fast-paced environment
- Strong attention to detail
- Ability to prioritize and solve problems using problem-solving skills
- Excellent written and verbal communication skills
- Opera system like in Holiday Inn's.
Experience:
- Customer Service: 1 year (Preferred)
- Opera knowledge is a plus
Work Remotely: No
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- Lincolnshire, IL Required)
Work Location: In person
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