Hospitality Revenue Manager

Dutchfield Hospitality

Hotel Revenue Manager - Job Description

Full-Time

Location: Dutchfield

Reports to the Culture and Commerce Manager in Sales & Marketing

Pay Rate: $91,000-$110,000 (based on experience)

Dutchfield Hospitality operates Troutbeck and Belden House & Mews, two iconic properties located in the Hudson Valley and Litchfield County. Known for their blend of rich history, natural beauty, and exceptional hospitality, these properties are renowned for fostering meaningful connections, offering transformative experiences, and hosting unique cultural programming.

Position Summary:

The Hotel Revenue Manager is responsible for developing and executing revenue strategies to maximize profitability across the hotel. This role oversees revenue management, distribution strategies, forecasting, and reporting, while working closely with sales, reservations, and operations teams to ensure optimal performance and guest satisfaction.

Key Responsibilities

Revenue Strategy & Analysis

• Implement revenue management operations, procedures, and best practices.
• Identify new revenue opportunities and optimize distribution partnerships.
• Challenge and influence hotel operations to improve service levels and operational standards.
• Oversee day-to-day yield operations and revenue management strategy.
• Perform daily pick-up analysis, adjust strategies, and report findings.
• Conduct competitive benchmark studies and monitor market trends.
• Maintain a rolling demand calendar and provide dynamic weekly forecasts, including variances and budget comparisons.
• Manage strategies for all third-party distribution channels.
• Assess, analyze, and price group business strategies.
• Analyze monthly hotel performance and provide recommendations for long-term strategy improvement.
• Ensure all systems are correctly configured, validated, and functioning at full capacity.
• Maintain and optimize the hotel website booking process.
• Regularly review and validate data quality, including segmentation and denials tracking.
• Conduct quarterly property performance reviews and develop strategic and tactical action plans.
• Ensure best practice standards in competitor analysis, market modeling, distribution, and business mix yield management, pricing control, and inventory management.
• Evaluate distribution partner performance and contracted rates across all channels (OTA, FIT, tour operators, corporate, consortia, groups, etc.).
• Identify cost-effective distribution methods to reduce delivery costs.
• Support the annual revenue budget process.
• Ensure compliance with federal, state, and local regulatory guidelines.

Reporting & Communication

• Provide consistent daily, weekly, and monthly reporting on key performance indicators (KPIs).
• Use clear, professional language to communicate insights and actionable recommendations.
• Embed a revenue management culture within the hotel team.
• Build and maintain strong working relationships across all levels of staff and stakeholders.
• Ensure hotel personnel are fully competent in relevant systems.
• Collaborate with sales and reservations departments to optimize operations.
• Oversee and audit reservations department standards and processes.
• Advise and coach clients and team members in operational areas.

Experience & Qualifications

• Previous experience as a Hotel Revenue Manager is required. Knowledge of reservations and operations is beneficial.
• Bachelor's or Master's degree in Hotel Management, Tourism, Economics, or related field.
• High proficiency in Excel, Power BI, and other data analysis and billing tools.
• Knowledge of hotel technology, including PMS, Channel Manager, GDS, CRS, and Extranets.
• Strong command of English (written and spoken); additional languages are an asset.

Personality & Skills

• Commercially minded with a business development focus.
• Goal-oriented with a strong drive for results.
• Skilled in developing operational standards and strategic processes.
• Strong analytical and numeric abilities for data-driven decision making.
• Able to work independently in high-pressure environments.
• Strong listening skills and ability to anticipate business needs.
• Able to build relationships with third parties and internal hotel teams.
• Prioritize revenue-generating actions over low-impact tasks.
• Effective across all levels and functions within the client portfolio.
• Strong interpersonal, adaptive influencing, and supervisory skills.
• Willingness to travel and interact professionally with diverse cultures.
• Client-service focused with a mentality of taking responsibility beyond direct duties.
• Highly motivated, determined, and committed to excellence.