Bilingual Customer Care Associate – Full Time

2 days ago

Sioux Falls, South Dakota, United States PREMIER Full time

Location: Sioux Falls, SD
Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank

About the Role
This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues/inquiries.

Job Duties and Responsibilities

  • Interacting with customers in a professional manner
  • Provide best-in-class customer support for online and offline banking

Skills and Qualifications

  • Exhibit a high level of personal ownership
  • Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
  • Possess mastery of the English language with exceptional verbal and written communication skills
  • Ability to work accountably and focus independently, while still working as part of a team
  • Strong critical thinking abilities, attention to detail, analytical and problem-solving skills
  • Education and/or minimum of 1 year of experience in banking and/or customer relations required

Competitive Benefits Package

  • Full medical benefits when working 20+ hours per week
  • Traditional and High Deductible health plan options available
  • FREE dental and vision coverage
  • Generous Paid Time Off plans
  • 401(k) – dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • PREMIER Wellness Program
  • Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
  • Fun Employee Parties

Our Culture

  • Emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work
  • Various Career advancement opportunities and growth
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

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